Recent General Posts

Time to Clown Around

5/15/2017 (Permalink)

Interested in donating to a great cause? Check out For over thirty-years, the charity referred to as "Comic Relief" has focused on the promotion of comedy to help raise funds to one day end childhood poverty. No child should ever go unaccounted for, and we at SERVPRO of Southern Worcester County fervently support this cause and hope that you are able to do the same!

Early Membership at TPC Boston

4/7/2017 (Permalink)

Then course is now open! As a reminder, TPC Boston is welcoming spring with an early-season membership offer now through April 15th. With a membership at TPC Boston, you can entertain clients, improve your game, spend quality time with your family and friends, or even host business meetings.

Membership Includes:

  • Entertaining at the Highest Level
  • Family Privileges
  • TPC Network Access
  • Full Member Event Schedule

There's a lot to look forward to in 2017 at TPC Boston. The TPC Network is growing in size, with over 100 clubs available to TPC Boston Members. TPC will be unveiling two completely redesigned holes by Golf Course Architect, Gil Hanse and welcoming Dell Technologies as the new Title Sponsor of their PGA Tour playoff event. Their highly-rated Clubhouse is continually adding amenities, all without any assessments to members. Make TPC Boston your home away from home in 2017.

If you have any questions about TPC Boston or the benefits of a membership, please contact


Faster to any Size Disaster

1/25/2017 (Permalink)

Fire and Water Damage are Never Scheduled... Are you Prepared? 

From a burst pipe in an office building to faculty wiring in an apartment complex, fire and water losses are never planned, but they do occur. SERVPRO of Southern Worcester County knows there's no such thing as a small emergency when it threatens the welfare of the tenants and the revenue of the property owner. Have you developed a thorough Contingency Plan? Is the emphasis on the first 24-48 hours to help you get back in your building as quickly as possible? 

Emergency Ready Profile 

SERVPRO of Southern Worcester County can provide you assistance in developing and Emergency Ready Profile. As part of a well thought-out Contingency Plan, your Emergency Ready Profile will contain information you need in the event an emergency situation occurs. 

Ask us about an Emergency Ready Profile today! (508) 234-3399. 

Protecting Yourself From the Swine Flu and Norovirus Viruses

12/14/2016 (Permalink)

Our three franchises have the protocol and product to clean!

SERVPRO of Southern Worcester County recommends the following job process for cleaning:

  • Wear PPE consisting of full Tyvek, full face respirator, gloves and foot protection.
  • Mist the immediate area with the EPA registered disinfectant using the #716 MacroMist II ULV Fogger at a rate of ~8 oz per 2,000 sq. ft or 20,000 cu. ft.
  • Allow a 30 minute dwell time.
  • Ventilate and wipe down with a clean towel.

Swine Flu is an airborne virus. Airborne viruses are only viable outside of a human body for a limited period of time. This type of disease is transmitted by sneezing and coughing. Airborne viruses are generally not transmitted by secondary contact as is the case with many bacterial infections. Please advise customers this treatment is not meant to be a 100% defense against the Swine Flu, and you are not assuming any liability for future outbreaks in treated structures. A carrier of the Swine Flu could easily enter the structure post cleaning and cough or sneeze on others and transmit the disease. The current Swine Flu is a new strain. The information presented is based on the current information being offered by the CDC.

Commercial Buildings-Schools- Nursing Homes





Independently Owned & Operated by McKendall & Associates, Inc.

2016 PGA Championship

7/27/2016 (Permalink)

Starting tomorrow, July 28th, the 98th annual PGA Championship will take place. This year, the championship takes place at Baltusrol Golf Club’s Lower Course in Springfield, New Jersey.  With 156 players in the field, all eyes will be on defending champion, Jason Day. Last year, Day finished the major with a total score of 268 (-20), the joint lowest score in relation to par ever recorded in a major championship. The only other person to reach this feat, Henrik Stenson at the 2016 Open Championship just a few weeks ago.

We’d like to wish each of the competitor’s luck, and we look forward to following the action!

SERVPRO is an official marketing partner of the PGA Tour and Champion Tour.

If you suffer a disaster and need disaster cleanup and restoration, please call SERVPRO of Southern Worcester County at 508-234-3399.




SERVPRO® of Southern Worcester County Goes “All In” at SERVPRO Convention

7/5/2016 (Permalink)

47th annual event sets another record for attendance

(Grassroots Newswire) - SERVPRO®, an industry leader in disaster cleanup, restoration and remediation services, welcomed a record-breaking group of more than 2800 franchise owners, key staff and corporate representatives, including SERVPRO of Southern Worcester County , to their 47th Annual SERVPRO® Convention, held at the MGM Grand in Las Vegas from June 26 to 30.

The week of workshops, networking and keynote presentations was based on the theme “All In” and was designed to unite franchise owners, team members, distributors and associates.

“For a small business owner, time is money. But the time spent at this annual event is time well spent,” said Don McKendall, owner of SERVPRO of Southern Worcester County. “The combination of workshops, speakers and networking provides attendees with actionable business insights, an industry overview and practical tips and tricks from others in the same field. In my view, SERVPRO’s convention benefits not only their franchisees but also the communities that their franchisees serve.”

This year’s “All In” convention program featured a keynote address by motivational speaker Connie Podesta (, who takes a humorous and dynamic approach to promoting communications, and increasing sales and 28 workshop sessions focused on leadership training and providing resources designed to help each Franchise grow and better serve their community.

“SERVPRO understands running a small business is a challenge,” said Sue Steen, Chief Executive Officer of SERVPRO Industries, Inc. “Our annual convention gives us the opportunity to recognize individual franchisees that have excelled at building their businesses and enhancing SERVPRO’s reputation as an industry leader in disaster cleanup, restoration and remediation services. We offer our sincere congratulations to this year’s award winners and to all of the dedicated professionals who work hard every day to provide world-class service to their customers.”

For more information about SERVPRO of Southern Worcester County, please contact Don McKendall at 508-234-3399 or or visit  


Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Telling the SERVPRO Storm Story – Ben Williams

6/29/2016 (Permalink)

(Taken from NEWSLINE)

The roots of the SERVPRO Storm Response program date back to 1993 and make up a significant part of the SERVPRO Story.

In 1992, SERVPRO made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the spirit of the St. Louis Airport.

The next two years saw several significant storm events. Tropical Storm Alberto Dropped 24”of rain north of Albany, George, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these events are still part of the Storm Response Program today.

Storms remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002-2008, SERVPRO Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. A lot of mistakes were made; however, a lot were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the corporate office.

From 2009-2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO also developed Storm manager to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook for production have significantly improved the ability for SERVPRO Storm Response to manage any event – whether it is a micro event or the next major hurricane.

Stormy Response is an integral part of the SERVPRO Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO Brand.




IICRC Carpet Cleaning

6/16/2016 (Permalink)

By having our professionals complete vigorous training in accordance with the Institute of Inspection Cleaning and Restoration Certification (IICRC), we understand the many principles surrounding basic carpet cleaning guidelines.

Dry Soil Removal – Through vacuuming using an upright vacuum with brush agitation to remove up to 99 percent of particles.

Soil Suspension – This involves the application of properly specified, formulated and mixed preconditioning agents designed to separate soil from fibers. There are four fundamentals involved in soil suspension: application of preconditioning chemicals; using heat or temperature to speed chemical reactions; agitation for proper chemical distribution and providing dwell time so that chemical reactions can be completed before soil extraction is attempted.

Soil Extraction – Any method of cleaning must physically remove soils if it is to be successful. Soil removal takes place with absorption, wet vacuuming, rinsing and even dry vacuuming. The most common method for soil removal among professionals is hot water extraction.

Grooming, as necessary – Grooming has little to do with physical soil removal; however, it is needed to eliminate pile distortion and matting, to properly distribute additives, such as carpet protectors, and to create an even appearance for your inspection.

Drying- Damp carpet re-soils rapidly, creates potential for slip-fall problems and ultimately, can grow bacteria with an associated odor.


If you have any questions or would like to find out more information, please give us a call @ 508-234-3399.





6/8/2016 (Permalink)

Since 1967, SERVPRO professionals have been rewriting the rules regarding mitigation and restoration. For close to 50 years, SERVPRO has offered services that truly do help those that have been through a disaster. From water and fire damage to our very extensive cleaning services, the company has developed into an industry leader.

What is it about our company that makes us so reputable?

In 1992, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners and insurance industry employees. Since then, the Center has evolved into an all-encompassing source that offers each franchise owner and crew members the skills necessary to be successful.

Employee Certification Training

A self-paced program designed for the franchise employee. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning
  • New Franchise Training

    A 15 day in-house, hands-on training program at our corporate training facility. Designed primarily for new franchise owners but also a valuable course for franchise employees. The program covers all aspects of:

    • Fire Restoration
    • Water Restoration
    • Carpet and Upholstery Cleaning
    • Mold Mitigation


    A web-based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

    IICRC Training Program

    SERVPRO is an approved IICRC Training School that offers year-round classes in the following categories:

    • Fire Restoration
    • Water Restoration
    • Carpet Cleaning
    • Upholstery Cleaning
    • Applied Structural Drying (in our purpose-built ASD facility)

    Continuing Education

    SERVPRO offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

    • Water Damage Restoration
    • Fire Damage Restoration
    • Understanding Mold in the Restoration Industry
    • Restorative Drying for Loss Control
    • Mitigation Awareness Response Seminar (non-credit course)

    With our top-of-line training, our crews are ready to handle any sized disaster. Don’t hesitate! Give us a call @ (508)-234-3399 or visit our website for more information.




    90% Red Cross Workforce are Volunteers

    3/28/2016 (Permalink)

    Did you know that 90% of the Red Cross workforce is volunteers? #‎BeAHero #‎RedCrossMonth

    Red Cross - We are disaster specialists. We are champions of the military, veterans and their families. We are lifesavers. We are educators. We are global citizens. We are humanitarians. We are the American Red Cross. Join us. #‎BeAHero

    SERVPRO is a Proud Sponsor of the Red Cross Disaster Responder Program. If you need Fire & Water - Disaster Cleanup and Restoration, Call SERVPRO of Southern Worcester County @ 508-234-3399!

    Amercian Red Cross Sponsorship

    3/6/2016 (Permalink)

    SERVPRO is a national sponsor for the American Red Cross “Ready Rating” Program. This free, web-based program designed to help businesses, organizations and schools become better prepared for emergencies. The Red Cross Ready Rating Program allows individuals to assess their readiness for a disaster, so they can take all necessary steps before disaster strikes to protect their property from damage and loss.

    If you suffer from water, fire, smoke or soot damage and need commercial, or home disaster cleanup, call SERVPRO of Southern Worcester County @ 508-234-3399!