Recent Posts

Tropical Storm Watch | Southbridge, MA

8/3/2020 (Permalink)

Tropical storm watch, Southbridge, MA Staying informed is one of the most important things you can do during any storm!

In the early morning hours of August 3rd, the National Weather Service issued a tropical storm warning/watch throughout Southern New England.

Tropical Storm Warning vs Tropical Storm Watch 

A tropical storm warning means that tropical storm conditions are expected within the next 36 hours. This means winds from 39-73 MPH.

Tropical storm watch means that the tropical storm conditions are possible within the next 48 hours. 

Preparing your home for storm weather 

Keep trees and branches outside your home trimmed back, and if you happen to have some extra time, put your patio furniture inside, in the shed, or secure it down. You won't want to look outside to see your table flying into the neighbors yard! 

Clean your gutters, this can help prevent water from backing up, and entering your home. 

Take a walk-about of your home and make sure there are no holes or gaps in any windows or doors that could let water in. 

Be sure you have these supplies handy just in case the power goes out:

  • Extra water
  • Batteries 
  • Flash lights 
  • First aid kit
  • Battery powered radio 
  • Extra blankets 
  • Extra (clean) clothes 
  • Games (to keep the kids [and you!] occupied) 
  • Matches
  • Candles 
  • Pet food and water for your pets

To read the full list of suggested items to keep on hand in the case of an emergency, click here

Driving during severe weather 

Flooding can happen in a matter of minutes after heavy rains begin. During flooding or heavy rains, if possible, avoid driving through any flooded roadways or puddles. Just 6 inches of water can force your car in any direction and put you in danger. 

If you're driving a larger vehicle (trucks), be aware that the winds will affect you more than smaller cars. It's important that, no matter what size vehicle you're driving, you drive slow. Wind speeds and weather conditions can change in a moments notice. Driving slow can reduce the chances of getting into an accident. 

Staying informed 

It's important to stay informed during times where there is severe weather warnings. Turning on your radio will be the easiest way to get updates on the weather and any changing protocols/ conditions. 

If your home or business suffers from any storm damage in the next upcoming days, or any time, give us a call at 508-234-3399, we're here in your community, here to help!! 

For more storm preparedness information visit:

Summertime Puffbacks | Charlton, MA

7/30/2020 (Permalink)

Get your furnace inspected once a year to prevent puffbacks! Call us at 508-234-3399 if you experience any soot or smoke damage following a puffback, we'll make it "Like it never even happened."

While your furnace or boiler isn't running as much in the summer as it does in the winter, it still works its magic to heat up your water! 

That being said, it means yes, you can still have a puffback during the summer months! 

What is a puffback??

A puffback is typically caused by the two electrodes that usually ignite the furnace or boiler. Sometimes they will become caked with soot or other debris. During the ignition process (or lack of), oil will form at the bottom of the burner chamber, and the next time it tries to ignite, it will cause a puffback, sending soot and smoke throughout your home. 

A puffback can also be classified by a clogged or cracked nozzle. 


If you maintain your furnace or boiler well throughout the year, you don't have to worry about having a puffback. 

All heating systems should be inspected once a year by a professional

A puffback can also come from your chimney or flue being clogged. If the gasses can't get out, they'll stay inside the furnace and the next ignition will cause the explosion. 

The aftermath 

The aftermath of the puffback is usually the worst part. Your house and belongings will be covered with soot and smoke residue. 

Cleanup after a puffback isn't something you should DIY. This requires the help of trained professionals and professional equipment. 

Your carpets may have to be deep cleaned, as well as any upholstery and furniture. 

Call SERVPRO of Southern Worcester County if you experienced a puffback and you need smoke and soot cleanup, we'll make it "Like it never even happened." 

Keeping your office clean and organized! | Blackstone, MA

7/27/2020 (Permalink)

Most of the time, we spend a ton of time in the office, so it's like a second home. Keeping your desk as clean as you keep your countertops at home is important for productivity and just overall environment! It's been shown that having a cluttered desk can cause stress and decrease productivity. Which makes sense, if you're shuffling through piles of paper every day to look for that one, you're doing less work and causing stress for yourself. 

Keeping a checklist of daily tidying tasks can help you stay on track as well! 

Clear your desk daily! After each workday, clear off your desk of any paperwork for the day, put it in it's own file folder, and recycle any paper you don't need anymore. Then, coming in tomorrow, you'll have a nice, clutter free desk! 

Keep your electronics organized: In this day and age, it's not only important to have pens, pencils, highlighters... handy, but also our tablets, work cell phones, etc. Having these things at an arms reach, and organized will save you some time searching around for them. 

Keep a cleaning cloth handy: Having the supplies on deck will help you actually get the simple cleaning tasks done. Say you're on a conference call, you can simply wipe your desk down in no time, and cross that off your checklist for the day! 

Sticky notes, the MVP of office supplies! Sticky notes can not only be handy when you need to jot some things down quick, write a list, and clean your keyboard! 

Use the sticky part to get any dirt, debris, or crumbs out of your keyboard. Keeping your keyboard clean is quite important to keep germs at bay. Especially during times like these. 

It's recommended that you wipe down your keyboard with a disinfecting wipe at least once a week, but more is better! (During this COVID-19 pandemic, we would recommend every day, if not multiple times a day!) 

Keep your chair/s clean and disinfected! Whether you're in an office by yourself that no clients see, or especially if you do have clients in your office, you'll want to clean your chairs regularly. Daily, or after each client, you should spray down your chairs with a disinfecting solution. Every month you should do a deeper clean for the chairs. First, you'll want to make sure you're using the proper technique. Most chairs will have a letter indicating what you can use to clean it. 

W- you can spot clean the chair with water based products

S – you can use a solvent or water-free product. Such as a dry cleaning product

X – you can not clean this yourself, it has to be professionally cleaned

C – you can only clean this chair with a light brushing or use a vacuum. This can not be cleaned with water or solvent cleaners.

Try to keep a cleaning schedule for your office, it's basically your home for the day/work week, so you might as well keep it clean and tidy while you're there! Vacuum weekly, and pick up any spills right away, and remember to keep your space organized!! 

If cleaning and sanitizing concerns go beyond what you can do or the janitorial staff can handle, give us a call at 508-234-3399, we'll get your office looking brand new and clean when we're done!! 

Why should I choose SERVPRO of Southern Worcester County??

7/23/2020 (Permalink)

Why SERVPRO of Southern Worcester County? Give us a call at 508-234-3399, we're here to help make it "Like it never even happened."

If you come home or wake up to a disaster in your home, you might be thinking "who do I call for help and why??" 

When you call SERVPRO of Southern Worcester County, we'll respond ASAP to any fire, water, sewer, or storm damage. Our fast response means less damage, and then in the end, lesser cost! 

We believe that the number one most crucial step in the restoration process is fast response!! 

Whether you experienced a fire, flooded basement, sewer backup, or anything else unexpected, we're here to help 24/7!! 

At SERVPRO of Southern Worcester County, we pride ourselves on great customer service from the moment we speak to you on the phone, to the last minute on the job. 

Did you know-- we also offer commercial and residential cleaning services? So whether you just don't have enough time to get your house spotless for that Christmas party, or the dogs made a mess of the rug, you can count on us to make it "Like it never even happened." 

If cleaning and odors go beyond the scope of your day to day janitorial staff, don't hesitate to give us a call for that either! 

During these uncertain times where everything must be clean, we are now offering our Certified: SERVPRO Cleaned program for businesses, restaurants, retail stores, warehouses and any other commercial space. 

This is a weekly or bi-weekly cleaning, depending on your spaces needs, where our trained technicians will use EPA approved, hospital grade cleaning products, and always adhering to the decontamination standards set by the Center for Disease Control. When your patrons and guests see the Certified: SERVPRO Cleaned shield on your window, both you and they will be confident in the cleanliness and sanitization of your Linwood, MA commercial space!! 

So, whether you need disaster cleanup and restoration, hoarding clean up services, general or viral pathogen cleaning/disinfecting, give us a call at 508-234-3399, we're here to help! 

3 Categories of water (damage) | Millville, MA

7/15/2020 (Permalink)

3 categories of water Don't leave a leak untreated! Small leaks can cause major issues

When water damage happens in your Millville home or business, call a professional water damage restoration company right away! 

At SERVPRO of Southern Worcester County, our fast response will reduce the amount of secondary damage, and calling right away can reduce the repair costs. 

When we arrive at your home or business, our trained teams will assess the damage as well as determine the equipment that will be needed. While assessing the damage, they will also be able to determine what category the water is. 

Categories of water

Category 1: This is also known as clean water. This type of water does not pose any threat to your health. It can come from a sink, toilet tank, or hose. If this is left not taken care of, it can quickly turn into category 2 or 3. 

Category 2: Or gray water. Gray water contains microorganisms that can cause you to become sick if you ingest it. Water from sump pumps, toilet bowls, dishwashers and washing machines are some common sources of gray water. 

Category 3: Black water. This category of water is highly unsanitary and can cause serious illness if not taken care of properly. Sewage backups, water from rivers, and old standing water are common sources for black water. 

It's important that you get any water damage taken care of right away! Leaving standing water can cause much more damage than you would ever want!

No matter the severity of your water damage, SERVPRO of Southern Worcester County is ready for whatever happens! 

Give us a call at 508-234-3399 for any of your water damage and restoration needs! 

Mold and your Commercial Space | Mendon, MA

7/13/2020 (Permalink)

Mold in your Mendon commercial space Only highly trained professionals should be handling the mold remediation process

Before we talk about preventing mold, let’s talk about mold itself. What is it? Where can it grow? How does it grow? Should I try to get rid of it myself if I see growth in my Mendon business space?

What is mold?

According to the Environmental Protection Agency (EPA) Molds are part of the environment that can be found basically anywhere oxygen and moisture are around. Molds are a fungi and are present indoors and outdoors. Some molds are good, like the ones used to make medicine such as penicillin, but other molds can be harmful to our health.

When mold is present indoors, like in your house or office space, that is usually a sure fire sign of water damage. Mold can grow on a variety of materials, even paper!!

Where does mold grow?

Mold can grow anywhere. All it needs is a little bit of moisture and it’ll thrive (and not in the good way when it comes to your property). Mold can grow inside or outside. The mold spores can get into your home from open doors, windows, your clothes…

Building materials are prime real estate for mold to grow. This can include wood, insulation, wallpaper, carpet and more.

How does mold grow?

When mold spores are introduced to an environment where there is moisture, they will begin to grow into colonies (the green or black spots we usually see).

Should I try to remove mold myself?

It is NOT recommended to DIY remove mold. It can be dangerous to your health if you aren’t trained properly in mold remediation. At SERVPRO of Southern Worcester County, we are highly trained in the mold remediation process, and we will safely and effectively remediate the mold problem in your commercial space or home!

Preventing mold growth in your commercial space

While mold spores are present everywhere, it is possible to reduce your risk of mold growth.

  1. Keep your eyes open: keep your eyes open and create routine plans for inspections around your property. Mold can grow in as little as 24-48 hours!
  2. Stay up to date on repairs: if you notice a leaky window or doorway, or anything coming from the roof, get it repaired right away! Letting moisture build up will lead to mold growth, which is a bigger, more expensive problem to fix.
  3. Decrease moisture and humidity: run dehumidifiers if the humidity level is always high in your building, especially in basements. This will keep the levels low and keep the area dry.

If you come into contact with any mold at your Mendon commercial space, give us a call at 508-234-3399, we’re highly trained in mold remediation and here to help!!

Town Spotlight! Auburn, MA

7/10/2020 (Permalink)

Auburn, MA 

According to the 2019 census, the population in Auburn MA was 16,633

Auburn was settled in 1747, and incorporated in April of 1778 as the Town of Ward, named after General Artemas Ward of the American Revolution. The name was changed to Auburn in 1837.

Fun fact: Dr. Robert Goddard launched his first liquid propelled rocket on Pakachoag Hill in 1926!! Did you know that the Doctor is considered the father of modern rocketry?! How cool is that 

With auburn being the small town it is, there are only a few schools:

  • 2 elementary schools
  • 1 middle school
  • 1 high school

Students can also attend Bay Path Voc. Tech. High School In Charlton if they wanted to.

Some notable points of interest in Auburn include:

- Goddard Rocket Launch Site

Lemansky Park

Auburn Historical Museum

Auburn Mall

At SERVPRO of Southern Worcester County, we are glad to be able to help communities like Auburn. We're locally owned and operated, meaning we're close to you for your convenience! We'll make any damage "Like it never even happened." 


Hot Water Heater Leaks | Charlton, MA

7/8/2020 (Permalink)

hot water heater diagram Get to know your hot water heater and look for any unusual sounds, water pooling around, or rust colored water coming from your hot water faucets.

One day, you come home from work and your basement is full of water, and come to find out, your hot water heater failed. Unfortunately this is quite a common occurrence that we see here at SERVPRO of Southern Worcester County. When your hot water heater fails, usually too much pressure builds up in the tank, causing it to burst.

When you come home to inches of water in the basement, the first thing you should do is call us at (508) 234-3399, we’ll be there in no time to begin extracting the water and drying the area. Removing any building materials if necessary.

In the meantime, you should shut off the power to your hot water heater as well as the cold water shut off valve. Doing so might not stop the leak but it will slow down any amount of water leaking out.

Contacting a hot water heater repair specialist or a licensed plumber after your hot water heater fails will ensure proper repairs and can save you from future leaks.

Signs of a failing hot water heater

don’t wait for your tank to fail to realize that it can happen. Paying attention to your hot water heater can save you money in repairs.

Age of your water heater

It’s important to note the age of your water heater. You can find the age by finding the serial number. Some manufacturers serial numbers are going to look like a foreign language, so let’s break it down:

According to Bradford White Model Numbers are the most difficult to read. They have a “special code” if you will.

Serial Number Example: XE1658060

Their key goes as follows:

Year: G=1990, H=1991, J=1992, K=1993, L=1994, M=1995, N=1996, P=1997, S=1998, T=1999, W=2000, X=2001, Y=2002, Z=2003, A=2004, B=2005, C=2006, D=2007


So the serial number given above would mean the tank was manufactured in May of 2001.

Other brand tanks are much easier to determine when they were manufactured. Typically in MMYY format.

Typically, your tank should be replaced every 10 years. You can wait until you notice some issues, but that is not recommended by professionals.

Is your hot water rust colored?

If your faucets/bathtubs are spitting out rusty colored hot water, this can be a sign that your hot water heater is rusty on the inside, and it could spring a leak any time soon.

You can test if it is just the pipes, or if it is really the tank. Drain a few buckets of water directly from the hot water heater, if the third bucket is still showing rust colored water, it is more than likely the tank and not the pipes.

Water pooling around the tank

If you notice any water around the tank, it could be sue to a crack in the tank. Before you replace your tank, be sure there are no other leaks from any pipes or connections.

If you’re concerned about a leak in your hot water heater, contact a plumber or your hot water tank service company right away. If you need any water cleanup/restoration, give us a call at (508) 234-3399, we’re here to help!!

Does your Southbridge business have a SERVPRO ERP in place??

7/2/2020 (Permalink)

The SERVPRO ERP advantage! Give us a call today at (508) 234-3399 to set up your ERP!

What isan ERP?

The SERVPRO Emergency Ready Profile was designed to help businesses prepare for disasters. Nobody plans on a disaster, but you can plan for one! 

The SERVPRO ERP is almost like an emergency contingency plan, BUT, also will help you quickly get back to businesses after the disaster. Did you know up to 50% of businesses don't reopen following a disaster? By having a SERVPRO ERP in place, we'll help you be a part of the other 50%. 


With the SERVPRO ERP, it will help you plan ahead so you don't have to worry when a disaster does strike. You, your employees, and clients will be safe if an event does happen.

No cost! The SERVPRO ERP is a no cost assessment of your facility, so there's no need for you to go looking for extra funds! 

Only contains critical information. There's no need to worry about random questions from us, we will only need a little bit of your time.

It establishes SERVPRO of Southern Worcester County as your disaster restoration providers. This will give you the peace of mind you need in the event of a disaster. No need to worry about who to call, our contact information will be right in the ERP. Being a leader in the disaster restoration industry, we want to be there for you!

Identifies your line of command to authorize the work to begin. This will save everyone time so the work can begin immediately and you don't have to sit on any damage, saving you money in the long run!

Provides critical facility information. The ERP will provide you with information such as shut off valve locations, priority contact information, and more! Having a reference guide with what to do, how to do it, and who to call will provide you with quick solutions before any disaster strikes, so when it does, you'll be ready!!

Once all the important information is gathered, SERVPRO of Southern Worcester County will put it all together in an organized folder, and bring it back to you! 

Give us a call at (508) 234-3399, and ask for Mike! He's our Sales and Marketing Rep. who's in charge of creating these awesome ERP's! 

Thunderstorms - Uxbridge MA

6/29/2020 (Permalink)

This past weekend, we experienced a ton of rain and wind in the Uxbridge area and we are expecting some more in the next few days. 

Preparing for a thunderstorm 

Learn about your community's emergency warning system for severe thunderstorms. 

Discuss thunderstorm safety with each member of your household, especially children. 

Pick a safe spot inside for the family to gather during a storm. This spot should be away from any windows or glass doors. 

Make a checklist of any items you may want to bring inside or put in the shed before the storm comes. 

Protect your fur babies the same way you would protect the rest of your family. Keep them indoors during any heavy rain and wind. 

Always have a first aid kit handy.

During a thunderstorm 

Keep updated on the news, listen for emergency updates, and keep your eye on the sky. 

If you see any changes to the sky, or hear any weather reports and you're planning on doing anything outside, it's best to postpone your outdoor plans for another day. 

If you're outside when it begins to thunder, seek shelter ASAP.

If you can hear thunder, you're close enough to be in danger of lightning. The American Red Cross says "if thunder roars, go indoors! 

DO NOT take a bath or shower during a thunderstorm. If your house is struck by lightning and you are in the shower, you are at risk of being struck. 

After a thunderstorm or heavy rains

Stay away from any storm damaged areas. 

Keep a close eye on your pets 

NEVER drive through a flooded street. You may not know how deep the water will be.

If your Uxbridge home or business suffers from any damage 

Give us a call at (508) 234-3399, we're here in your community to help 24/7! 

To learn more about our Storm Restoration services, click here