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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Wind Advisory Information

3/13/2019 (Permalink)

Wind Advisory

Sustained winds 25 to 39 mph and/or gusts to 57 mph. Issuance is normally site specific.

Extreme Wind Warning

Extreme Wind Warning (EWW) informs the public of the need to take immediate shelter in an interior portion of a well-built structure due to the onset of extreme tropical cyclone winds. An EWW for extreme tropical cyclone winds should be issued when both of the following criteria are met:

  1. Tropical cyclone is a category 3 or greater on the Saffir Simpson hurricane scale.
  2. Sustained tropical cyclone surface winds of 100 knots (115 mph) or greater are occurring or are expected to occur within one hour.

Gale Watch

A watch for an increased risk of a gale force wind event for sustained surface winds, or frequent gusts, of 34 knots (39 mph) to 47 knots (54 mph), but its occurrence, location, and/or timing is still uncertain.

Gale Warning

A warning of sustained surface winds, or frequent gusts, in the range of 34 knots (39 mph) to 47 knots (54 mph) inclusive, either predicted or occurring, and not directory associated with a tropical cyclone. 




Commercial Water Damage Tips

3/8/2019 (Permalink)

When disaster strikes your commercial building, it can affect the ability of your business to operate effectively. Whether it's a roof leaking or flooding due to a natural disaster, you need to make sure you act quickly when your property has become damaged by water. Commercial water damage restoration in Massachusetts is a large feat to tackle and needs to be handled by a professional restoration company.

There are many steps that need to be taken when dealing with commercial water damage restoration:

Repairing the Water Damage

  • Water mitigation is the first step. You must clear out all standing water before you proceed to any restoration.
  • De-humidification and moisture control helps with the building's moisture levels. Your space will never dry out unless it is ventilated properly.
  • Temporary air conditioners and cooling towers can be added as well. These machines will control the temperature within your building. This will prevent mold and mildew from forming in and on porous materials.
  • Odor control will be taken into account when dealing with commercial water damage restoration as well. If mold and mildew has started to form, it will take a certified professional to mitigate the situation.
  • Temporary roofing may be an option when it comes to weather-related damage.
  • Board ups are essential to keep further damage from happening to your building. They enable damaged walls and windows to be temporarily fixed so the cleaning and restoration process can begin.

The faster the water is extracted and cleaned, the quicker your business can become operational. Protect your commercial building from water damage and call SERVPRO of Southern Worcester County at (508) 234-3399. 

HVAC Cleaning for the Spring!

2/18/2019 (Permalink)

Ventilation systems are often the biggest culprit in poor indoor air quality. By removing contaminants from an air duct system, the effects of dust and mold are greatly reduced. Clean, healthy, circulating air is a must for those sensitive to indoor air contaminants, especially for people with allergies. But how dirty do your air ducts need to be before they need to be cleaned by a professional?

Here are the top reasons as to why air ducts should be inspected and serviced:

1. Allergies - By properly cleaning your air duct system, homeowners are protecting their families from harmful dust and other contaminants. Air ducts provide an ideal breeding ground for bacteria, mold, fungi, and other allergens.

2. Mold - Many air duct systems are located in a home’s basement, which may often be wet, damp, or have experienced flooding. This moisture may cause mold and mildew to grow in and around the duct-work. Cleaning your HVAC will help eliminate any offensive odors and reduce the potential for mold growth in the future.

3. Pets - Animal fur can get trapped in the vents and builds up living germs, fungus, and allergy-causing bacteria. The fur and dander can also hinder the efficiency of the HVAC system. Clumps of hair will slow down the airflow for the entire system if it allowed to build up.

4. Dust - If you start noticing an excessive amount of dirt and dust building up even after cleaning, it may be time for a professional. Homes built today will have drywall dust and construction debris in the duct-work before the owner even moves in.

5. Efficiency - Years of dust, hair, pests, and other pollutants in duct-work will hinder an HVAC system’s airflow.  A proper cleaning will help remove the buildup and promote the proper airflow needed to run the system at peak energy efficiency.

When dirt and debris are removed from duct-work, the fans and motors that power a furnace no longer need to work as hard to distribute air. Advising people to routinely get their air ducts inspected and serviced is important. Not only does this properly maintain a home, but it keeps the quality of indoor air as pure as possible. However, duct cleaning is not always necessary. For more information on HVAC and air duct cleaning, give us a call at (508) 234-3399!

The Fire Restoration Process

2/11/2019 (Permalink)

After the fire trucks leave the scene of a fire, your home is likely to suffer from extensive smoke or water damage. Here at SERVPRO of Southern Worcester County, we have a seven-step plan that will help get you and your family back on track to your everyday lives. 

1) Emergency Contact – The restoration process starts when you pick up the phone and contact SERVPRO of Southern Worcester County. Here, we will ask a series of basic questions pertaining to the damage to ensure that our staff is properly equipped upon arrival.

2) Inspection and Fire Damage Assessment – Here, our professionals will inspect your home, as well as assess the damage done. This step is crucial.

3) Immediate Board-Up & Roof-Tarp Services – When a fire compromises your windows and even roof-top, our professionals will take the necessary steps in ensuring no further damage by covering openings.

4) Water Removal & Drying – The water removal process beings immediately and after removal, dehumidifiers and air movers are placed strategically to ensure 100% dryness.

5) Removal of Smoke and Soot – Our professionals will use our specialized equipment and techniques to remove all soot and smoke remnants from all objects and surfaces.

6) Cleaning and Sanitizing – We clean, sanitize, and disinfect all of the restorable items and surfaces to get you and your belongings back to preloss condition.

7) Restoration – The final touches of repairs, painting, and installing of new carpets will be done to make the disaster, “Like it never even happened.”

Here at SERVPRO of Southern Worcester County, we understand just how devastating a home fire can be. Your safety is our number one concern and we will not stop working until we get the job done right!

If you have any questions, please call us at (508) 234-3399 or visit our website!

Tips for Protecting Your Business and Home

2/4/2019 (Permalink)

Protecting Your Business

  1. Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to the property and potentially cause personal injuries. 
  2. Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential. 
  3. Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present. 
  4. Ask us about starting a Disaster Recovery Plan for your business.

Protecting Your Home

  1. Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes. 
  2. Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through un-heated or un-insulated areas of your home. 
  3. Consider shutting off outdoor faucets. Find the shut-off valve in the basement or crawl space and turn it to "off."
  4. If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off. 
  5. Ensure gutters are clean and secure. leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage. 
  6. Proper maintenance of your furnace can help reduce the risk of puff-backs. 

Fire Damage in Southern Worcester County

1/28/2019 (Permalink)

After the fire department has left your home, we are YOUR next step in cleaning your home and getting your life back on track. In addition to the fire, smoke, soot, and water damage, we offer a bevy of services that can quickly and effectively help restore your home to pre-fire condition.

These services include:

  • Board-ups: In some situations, this may be necessary in securing openings to the structure. We use sturdy and durable materials designed to protect it from both weather intrusion and human/animal intrusion.
  • Inventory Analysis: Using our Contents Claim Inventory Service (CCIS), we can take a comprehensive inventory of each room. During this type of analysis, we can determine which contents are salvageable and non-salvageable. This service can optimize both time and accuracy.
  • Move-Outs: If your contractor requests that your goods and contents must be moved to a different location, we offer move-out services where we do the work for you. Our workers are professionally trained to properly inventory and control the contents from the structure during any cleaning, restoration, or deodorization process.
  • Electronics Cleaning: Some smoke residues are known to contain certain types of acids that, when in contact with metal surfaces and water, have the ability to cause corrosion. This can eat away at any metal casing and cause electronic failure within the device. Here at SERVPRO, we are trained to clean the outside correctly and refer your equipment to a qualified vendor.
  • Artwork Cleaning: We understand how costly some works of art are to restore post-fire. Restoration and cleaning of valuable artworks require the use of a trained art conservator. At SERVPRO, we usually will subcontract any fine art pieces to a conservator. However, if desired, our cleaning professionals may attempt to remove any residues or odors, only after given permission by the customer.

If you have any questions regarding our services, please gives us a call at (508)-234-3399 or visit our website.

Ready Whenever

1/23/2019 (Permalink)

Imagine a nice, relaxing weekend away with your friends and family. Whether you were away on a ski trip, an island, or even a cruise, the escape from grueling days at the office puts you in a total state of relaxation.

Now imagine coming home and walking down the basement stairs to find several inches of water everywhere.

What do you do?

The initial reaction might be to freak out and lose your cool. You then begin to shuffle through your phone and frantically call each and every number that promises to save you from your crisis.

This is foolish.

To skip this step, have SERVPRO of Southern Worcester County ready on call to save the day and bring your home back to preloss condition. Our professionals have the training and equipment to save you from any situation, no matter the severity.

If you experience a situation similar to the one mentioned, DO NOT hesitate to give us a call at (508) 234-3399 or visit our website.



What to do After a Water Damage in Charlton, MA

1/14/2019 (Permalink)

After a storm or water damage situation has plagued your home, your first reaction may be to panic. Here at SERVPRO of Southern Worcester County, we understand how stressful these types of situations may be to your home as well as your family. Before help arrives, here are a few of the Do’s and Don’ts of water and flood cleaning:


  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.


  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

We have the moisture detection and measurement equipment to detect, measure, and monitor a property’s moisture levels; the water extraction equipment to speed up the drying process by removing the bulk of water from your home or business; as well as the drying equipment to remove the remaining moisture from ceiling, walls, and floors of your home or business. If your home requires any of these services, be sure to contact SERVPRO of Southern Worcester County at (508) 234-3399. 



Storm Damage - Oxford, MA

1/8/2019 (Permalink)

SERVPRO of Southern Worcester County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to is pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond with the right resources in a timely manner, which is extremely important in the case of a disaster. A fast response lessens the damage, limits further damage, and reduces the cost of restoration services.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 Franchises across the country and elite Disaster Recovery Teams.

Have Storm or Flood Damage? Call Us Today at (508) 234-3399!




Ready Whenever!

12/13/2018 (Permalink)

Imagine a nice, relaxing weekend away with your friends and family. Whether you were away on a ski trip, an island, or even a cruise, the escape from grueling days at the office puts you in a total state of relaxation.

Now imagine coming home and walking down the basement stairs to find several inches of water everywhere.

What do you do?

The initial reaction might be to freak out and lose your cool. You then begin to shuffle through your phone and frantically call each and every number that promises to save you from your crisis.

This is foolish.

To skip this step, have SERVPRO of Southern Worcester County ready on call to save the day and bring your home back to preloss condition. Our professionals have the training and equipment to save you from any situation, no matter the severity.

If you experience a situation similar to the one mentioned, DO NOT hesitate to give us a call at (508) 234-3399 or visit our website.



Preventing Frozen Pipes

11/5/2018 (Permalink)

As the cold winter months rapidly approach us, frozen pipes become a regular occurrence throughout the region. Since water stored in these pipes expands once frozen, the expansion places pressure on the containing pipe, including both metal and plastic pipes. This pressure can cause the pipes to crack and break, potentially causing a problem to you and your home. To ensure that this does not happen once the temperature drops below 32 degrees Fahrenheit, here are some basic preventative tips:

  • Drain the water from all pool and sprinkler supply lines.
  • Remove, drain, and store hoses that are used outdoors. Also, be sure to close the inside valves supplying the outdoor hose spouts. Keep these open to allow all the water remaining in the pipe to drain.
  • Know where your water supply lines are in unheated areas. Make sure these pipes are insulated, to ensure the security and safety of them.
  • Think about insulating water pipes with materials such as pipe sleeve(s) or heat tape and cable to protect pipes that are exposed. This can serve as an extra barrier for extreme freezing weather.
  • Keep your garage doors closed.
  • Keep your thermostat at the same temperature during the daytime and nighttime. If you are away from your home for an extended period of time, be sure to set the temperature in your home no lower than 55 degrees Fahrenheit (American Red Cross).

Here at SERVPRO of Southern Worcester County, we want you and your family to be prepared for the worst, as the weather rapidly drops to freezing temperatures. By ensuring that your pipes are up to the proper safety specifications, you will hopefully survive the winter seasons without having to worry about a broken pipeline.

If you have any questions or concerns, call us at (508) 234-3399 or visit our website.



Commercial Water Damage in Uxbridge, MA

10/15/2018 (Permalink)

Water damage can be from a flood, septic system problems, a broken pipe, or a faucet mistakenly left on. It is important to take care of this as quickly as possible to prevent mold, mildew and structural damage.

Initial Cleanup

Take immediate action before professional help arrives. One thing you can do is open your windows to aid in the initial drying process.

Next, remove excess water by mopping or using a wet-dry vacuum (do not use a regular household vacuum to do this). You should also wipe down any wood furniture and remove wet upholstery/cushions and other water-logged materials from the affected area. These simple steps will begin the drying process, but professionals with heavy duty equipment can more fully restore your home.

Besides the headache from dealing with physical water damage, there are other issues to consider:

Health Hazards

Mold and mildew are two very common problems that will occur after water damage. It only takes a few hours, especially in high humidity for these to start growing. Mold and mildew can cause health effects. A professional service will have the high capacity fans and vacuums to remove the water from your site before it has a chance to saturate construction materials and leave them prone to mold.

Structural Damage

After a home has been impacted by water damage, it is possible for the entire structure of the house to be weakened. Again, it’s important to dry the home thoroughly before this happens. After the cleanup, it is advisable to have a professional come out and assess the structural condition of your home.

If you or someone you know is experiencing any of these issues, please contact SERVPRO of Southern Worcester County at (508) 234-3399. We offer 24-hour emergency service and are more than happy to help you with your water damage repair and restoration.

What to Expect - Mold Remediation

9/26/2018 (Permalink)

Have you recently experienced water damage, potentially promoting the growth of mold? When you realize that visible mold is in your home or building it may be time to seek the help of a professional. Not all molds that exist in homes are toxic, but it is always safe to hire a certified mold hygienist who can help you determine exactly what kind of mold you are dealing with and how to remedy the moisture and/or mold problem.

There are several steps you need to take before you can get mold remediated. Let SERVPRO of Southern Worcester County walk you through what to expect during a mold inspection.

Find an Industrial Hygienist

The first step is to contact a local, reliable industrial hygienist who can come to your home and do a mold inspection. The hygienist will determine if it is mold, what type and will provide recommendations on how to remediate.

The Hygienist Arrives

When the hygienist arrives at your property they will do a visual inspection, surface sampling, and air sampling in order to determine the source and the type of mold that is present in the building or home. They will check the property and look for any signs of water damage, water intrusion, possible faucet or pipe leaks, and any other signs of moisture. They will also test the temperature and the humidity on the property.

Air samples are collected & sent to the lab

The mold inspector will gather air samples both indoors and outdoors. These air samples are then sent to a specialized lab, where they will produce a report of the findings.

Findings Shared

Typically a mold inspection can last about an hour or so. Your report will be given to you within 2-4 business days. When the hygienist receives the lab report, they will share the results with you and discuss the findings. If mold is determined to be present in the home, you will need to undertake some form of mold remediation.

Your mold remediation will be unique to your circumstance(s), and will largely be determined by the results of the sample tests completed by your mold inspector. These factors include the toxicity of the tested mold, as well as the size of the affected area.


Once the mold has been tested, send your results to the experts at SERVPRO of Southern Worcester County. We will work with you and your insurance company if you have filed a claim to schedule an appointment. For a stress free remediation process, give us a call at (508) 234-3399 or visit our site to learn about our mold inspection or other home inspection services.

Preventing Wind & Storm Damage in Northbridge, MA

9/19/2018 (Permalink)

Summer and fall weather in New England can be unpredictable. High-velocity winds, hurricanes, and severe thunderstorms can damage your business property in a matter of minutes. Here are a few preventive measures from SERVPRO of Southern Worcester County that can help lower the risk of damage to your commercial property and save you money in repairs and lost productivity.

Protect Your Roof

To make sure your company's roof is protected against wind damage, have it inspected for the following:

  • Shingles need to be wind and impact resistant. They also need to be securely nailed down and fitted tightly together.
  • Make sure the connection between the roof and walls is tight enough to keep updrafts from lifting off the roof.
  • HVAC units, skylights, and pipes are tightly affixed and would not be blown off.

Exterior Walls and Doors

  • Ensure the building is well-sealed to prevent the wind from getting in cracks and crevices, causing interior damage.
  • Check Siding and windows to be sure they are tightly attached.
  • All entry doors are triple-hinged and secured with a deadbolt lock for maximum windstorm protection. Overhead doors are braced sufficiently and able to withstand high winds.

Outdoor & Indoor Areas

  • Everything you have stored outside (such as equipment, inventory, and supplies) is anchored or can be easily moved inside if a storm approaches.
  • Dumpsters, outdoor lighting fixtures, and fencing are secured.
  • Large shrubs and trees close to your building are healthy and unlikely to damage the building
  • If your building has a basement, make sure that basement windows and doors have built-up barriers or flood shields to prevent water damage.

What to do After a Storm

  • Remove standing water and all moist materials, such as wet, damaged flooring or rugs, carpet, personal property, stock, equipment or inventory, and consult a licensed building professional who can determine the extent of the repairs necessary.
  • Board up damaged windows and doors.
  • After you have dealt with the immediate crises, contact your insurance agent to report the loss and obtain advice about restoration. Depending on your policy, commercial property insurance should cover any damage to your building or other business property caused by a windstorm.

The outside of the building may have survived the storm, but inside water intrusion may have soaked documents, computers and other valuable supplies. Water damage can threaten the ability to quickly bounce back after a storm. Should your building become damaged by a catastrophic event such as wind-driven rain, take appropriate actions to prevent further water damage by calling SERVPRO of Southern Worcester County at (508) 234-3399!

Preventing Fire Damage to Your Milford Home

9/12/2018 (Permalink)

After a fire damages your Milford home, you may be extremely anxious to get your home cleaned, but before you start, it is important to get advice from a professional cleaning company such as SERVPRO of Southern Worcester County. Here are some tips you can do before SERVPRO arrives to professionally clean your home.

Prevent Further Damage

  • Get the air circulating- Open the windows and install a fan to circulate areas and create ventilation. In cold weather, the cold air along with your heating system will usually help to remove the moisture if there has also been water damage.
  • Dry wet items as soon as possible- Fans and dehumidifiers can be used to dry carpets and draperies. Draperies and carpets can become quickly damaged beyond repair by mold and mildew.
  • Remove items that are brass or copper and clean them using brass or copper cleaner.  Smoke can permanently damage these items within 24 hours.
  • Place plastic wrap or aluminum foil under furniture legs and remove oriental rugs or other wall-to-wall carpeting that is wet.

Remove Soot from Household Textiles

  • Remove soot from carpets and draperies prior to cleaning or deodorizing these items. Soot is oily and easily stains these household textiles. Professional assistance from SERVPRO is recommended when using chemicals or additives to break up the smoke molecules to eliminate odors.

Remove Smoke Odor from your Home

  • Smoke can become trapped in walls and household ducts where it becomes trapped during a fire. Not having smoke properly removed will cause smoke odors to emerge from time to time. Consult SERVPRO for smoke removal from ducts. We understand the behavior of smoke and we will investigate how far the fire and smoke damage may have spread.

If you experience damage from fire or smoke, contact SERVPRO of Southern Worcester County immediately. Visit our website or contact us at (508) 234-3399.


Principles of Fire Cleaning

7/10/2018 (Permalink)

The procedures for cleaning smoke residues follow basic principles.

  • Find residues.
  • Identity the type of residues.
  • Identity the type of surface the residue is on.
  • Capture residues in dry particulate form or in solution.
  • Remove the residues.
  • Properly dispose of residues.

Finding and Identifying Residues

The estimator inspects and tests for smoke residues to evaluate the extent of damages and determine what cleaning services are needed for restoration. Besides the estimator's inspection, the restoration technician should pretest particular items to determine the best restoration procedure. By inspecting and pretesting, the estimator and technician locate residues, identify the type of residues, and determine the types of surfaces to be cleaned.

Capturing and Removing Residues

Residues must be captured before they can be removed. Restorers use air and fluids to release and carry soils away. Air and fluids carry suspended particles with the on contact. Vacuuming and dissolving are two ways to contact soils and carry them off to be disposed of.


Smoke residues contain solid particles consisting mostly of carbon. Dry particles that are attached loosely to surfaces may be removed by vacuuming. Moisture contacting the particles can cause them to be absorbed by the surface and be difficult to remove. Always try to vacuum dry smoke residues from a surface before applying wet cleaning products.


Residues and soils that are not loose particles must be dissolved before they can be removed. Dissolving the residues and loosening their bond with the surface allows them to be suspended in a cleaning product and flushed away as the cleaning product is rinsed or extracted from the surface.

The type of soil and the type of surface are town main factors in dissolving soils. Some soils are water-soluble while others are not and require use of a solvent-based cleaning product. The type of surface must be considered to preserve the material being cleaned. Some surfaces can be damaged by water, while others are damaged by solvents.

The three steps of dissolving are wash, rinse, and dry.

Wash - Apply a cleaning agent to the surface and agitate it to penetrate and loosen soils. Once the soils are dissolved and held in suspension by the cleaning agent, they can be removed.

Rinse - Remove soils with the cleaning solution. This step depends on pressure, absorption, agitation, airflow, or water lift to penetrate the material and extract the cleaning solution.

Dry - Remove the remaining water or moisture and leftover soils from the material. Air movement, heat, and low humidity will allow drying to occur quickly. Use air movers or natural air movement by opening doors and windows, using ceiling fans, or turning on the HVAC system (if free of smoke).

Before the Storm - Douglas, MA

6/21/2018 (Permalink)

Although a disaster can strike at any moment, that does not mean you and your family cannot be SERVPRO ready. Via our corporate headquarters, here are a few tips that you can do to minimize the potential for a loss:

  • First, you should build an emergency supply kit and make a family communication plan.
  • Next, remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.
  • Postpone outdoor activities.
  • Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.
  • Secure outdoor objects that could blow away or cause damage.
  • Get inside a home, building, or hard top automobile. Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.
  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.
  • Finally, unplug any electronic equipment well before the storm arrives.

If you would like to learn more, please visit FEMA (Federal Emergency Management Agency) at www.ready.gov.

Water Restoration in Northbridge, MA

6/13/2018 (Permalink)

Commercial Water Restoration Presents Unique Challenges

We have the training, experience, and equipment to manage water and flooding damage. Whether you have a large water emergency or a small water damage in Northbridge, MA, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

What you can do until help arrives

  • Safely shut off active water leak if possible.  
  • Think if it is safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Water damage affects not only the structure of your house, but your belongings as well. SERVPRO of Southern Worcester County Professionals understand that your home is more than a structure; it lays host to your family’s furniture, clothing, keepsakes, and other belongings that help transform a house into a home.

Contents Restoration

SERVPRO Franchise Professionals specialize in restoring contents damaged by fire, water, or mold. Their expertise and “restore” versus “replace” mentality, can help you save money while preserving precious keepsakes that cannot be replaced. They pretest your contents to determine what items can be restored back to their condition before the water damage. SERVPRO Professionals utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into

Disaster Restoration           

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels, or could include major reconstruction, such as rebuilding entire rooms of a home or business.

SERVPRO of Southern Worcester County (508) 234-3399

Emergency Response - Milford, MA

6/13/2018 (Permalink)

As many as 50% of businesses close down following a disaster, according to our latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are “Ready for whatever happens” speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency Ready profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

A no cost assessment of your facility.

This means there is no need to allocate funds, giving you a great value at no cost.

A concise Profile Document that contains only the critical information needed in the event of an emergency.

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster.

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.

You have a provider that is recognized as an industry leader and close by.

Identification of the line of command for authorizing work to begin.

This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that you are “Ready for whatever happens.”




Tornado Facts!

6/13/2018 (Permalink)

Tornadoes are arguably nature's most violent storms. Generated from powerful thunderstorms, tornadoes generally appear as rotating, funnel-shaped clouds extending from the closed base to the ground. With winds that can reach up to 300 miles per hour, tornadoes can cause massive destruction within seconds. Damage paths can be in excess of one mile wide and fifty miles long.

  • The average tornado moves southwest to northeast, but tornadoes have been known to move in any direction.
  • The average forward speed of a tornado is 30 miles per hour, but may vary from stationary to 70 miles per hour. 
  • Tornadoes can accompany tropical storms and hurricanes as they move onto land.
  • Tornadoes are most frequently reported east of the Rocky Mountains during spring and summer months.
  • Tornadoes are most likely to occur between 3 p.m. and 9 p.m.

If a storm does happen to occur, please don't hesitate to contact us at (508) 234-3399!

Commercial Fire Restoration: Sturbridge, MA

5/24/2018 (Permalink)

Fire damage can be very devastating for a business or commercial property. In addition to fire, smoke, and soot damage, water damage caused by firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If you have a fire emergency, call SERVPRO of Southern Worcester County Franchise Professional.

Commercial Fire Damage? Call SERVPRO of Southern Worcester County at (508) 234-3399

SERVPRO of Southern Worcester County Franchise Professionals have the training, experience, and equipment to manage your commercial fire damage emergency. We will respond quickly and manage the fire restoration project through to its completion—getting your property business-ready. 

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Ceilings and Walls

Ceiling and wall cleaning should be part of the cleaning maintenance of your home or business. You should also clean walls before painting so that the primer and paint can adhere properly. Whether you are preparing to paint or just looking for professional cleaning, SERVPRO of Southern Worcester County can help.

  • Ceilings and walls are exposed to soot, smoke, dirt and dust, pet dander, cooking oils and grease, cigarette smoke, and other contaminants. Your heating and air conditioning system can distribute these contaminants throughout your property. We clean the air duct too.

Using SERVPRO’s time-tested and industry-approved steps, along with our proprietary cleaning products and methods, SERVPRO of Southern Worcester County strives to restore your ceilings and walls without the need to repaint or refinish and to help the entire property smell fresh.

Auburn, MA: How to Spot Mold in Your Office

5/18/2018 (Permalink)

Mold growth in commercial buildings is a serious issue. While the cleanup and repair costs can be tremendous, the cost and inconvenience of potentially having to move out of the building for a period of time can be far greater. Even in instances of mold smell, most encounters with mold are after it’s had the opportunity to grow and become visible. However, there are ways you can spot mold growth before it gets out of hand.

A Strange Smell

Although mold can grow in your walls for a while before you see it, there are instances when the mold smell is obvious before the stains show up. For example, if you notice a persistent, rotting or fungus smell in a particular section of your office, then the culprit is likely mold.

Moisture Exposure

If your building was affected by any of the flooding in Massachusetts then it’s likely to experience mold growth. In this case, even before you smell anything, mold may start to gain traction in the affected areas. Similarly, if there’s a leak in an area of your building, then mold can certainly begin to take form.

Light Discoloration

Before your walls turn totally green or black, you may notice some slight darkening initially. This is also a possible sign of possible mold growth that should be investigated further.

In either of these cases, you should not attempt to determine the severity or clean up the mold yourself as it may not be limited to what you see. You should contact a mold cleanup specialist who can properly identify the entirety of the growth. Even if the mold can’t be seen or the mildew smell isn’t present, the specialist can use an infrared thermal camera to detect the presence and level of moisture in your walls. With this information, the specialist can make a proper recommendation for safe cleanup.

Mold smell in commercial buildings should not be taken lightly. Overlooking it or using traditional cleanup measures may lead to bigger problems down the line. It’s best to contact a specialist early on who can complete a thorough assessment and recommend a safe solution. 

Call SERVPRO of Southern Worcester County at (508) 234-3399!

Webster, MA Fire Damage Cleaning

4/30/2018 (Permalink)

After the initial steps, the process of fire restoration can begin, SERVPRO of Southern Worcester County staff will come to the spaces where the electrical fire or utility room fire took place. They will also look at specifics such as a fire sprinkler system to see where water damage may have taken place in the aftermath of fire damage. They will also look closely at any prior fire suppression methods that have been used in the space and not worked before.

A professional can help with a specific plan to address the commercial fire damage to all the spaces in the area. Then they can help develop a smoke cleaning plan. This plan will include a complete cleaning of all areas that have been touched by the fire. The fire may have caused other problems such as areas that still contain traces of smoke and soot. These spaces need to completely clean in order to make sure it's easy for the business owner to open again.

If you require any of our services related to fire damage, please give us a call at (508) 234-3399.

Fire Damage Clean Up Tips - Mendon, MA

4/24/2018 (Permalink)

What To Do Before Help Arrives

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the commercial building or house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Fire & Smoke Damage Odors

As experts in deodorization, SERVPRO of Southern Worcester County Professionals are trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.

Your local SERVPRO of Southern Worcester County Franchise has the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contacts any surfaces, the odor can often be removed over time without a trace.

The science of identifying and eliminating odors can be a tricky thing, so give SERVPRO of Southern Worcester County a call at (508) 234-3399, and leave the restoration to us!

The Water Damage Timeline - Douglas, MA

4/24/2018 (Permalink)

Flooding and water emergencies don't wait for regular business hours and neither do we. SERVPRO of Southern Worcester County provides emergency cleaning and restoration services 24 hours a day, 7 days a week - including all holidays. 

Faster To Any Size Disaster

Flooding and water damage are very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Southern Worcester County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and cleaning and restoration costs. 

Water Damage Timeline

Within Minutes 

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1-24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish. 
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain. 
  • A musty odor appears. 

48 Hours to 1 Week:

  • Mold and mildew may grow and spread. 
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Southern Worcester County

SERVPRO of Southern Worcester County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For more information, please call (508) 234-3399!

Restoring Your Oxford, MA Property

4/12/2018 (Permalink)

Water damage events in any Massachusetts city or town commercial properties are often complex with issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you suffer form a commercial business or home water damage, flood and need water damage cleanup & restoration contact us right away

Call SERVPRO of Southern Worcester county at (508) 234-3399!

Facebook: https://www.facebook.com/SERVPROswc

Twitter: https://twitter.com/SERVPRO_swc

Commercial Mold Damage

4/12/2018 (Permalink)

Besides causing a major business interruption, a mold problem can present risk(s) for people exposed at your Auburn, MA commercial property. Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call SERVPRO of Southern Worcester County Franchise Professional, who will respond quickly and work fast to manage the situation.

SERVPRO of Southern Worcester County Franchise Professionals are highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes the following:

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. SERVPRO Franchise Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Call SERVPRO of Southern Worcester County at (508) 234-3399 or go to: www.facebook.com/SERVPROswc/.

What is "Black Mold?"

4/12/2018 (Permalink)

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact SERVPRO of Southern Worcester County at (508) 234-3399 or visit our Facebook page!


Have Mold in Your Auburn, MA Home?

4/5/2018 (Permalink)

Did you know? If there is moisture anywhere in your home, you MAY have mold. The invisible spores spread rapidly and before you know it, your walls, ceilings and even furniture could be covered in patches of mold.

If you have leaky pipes or have recently dealt with a water damage, your risk of mold is even higher. Trying to manage it yourself or ignoring the problem could result in damage to your property. The quicker you get rid of it, the less havoc it can wreak on your life.

Fixing Mold Problems

It is important to hire a professional service. At SERVPRO, we clean up the causes of the mold by analyzing the damage and cleaning the affected area thoroughly. Calling us quickly is crucial as mold can spread.

If you suffer from water damage and need cleanup & restoration, call SERVPRO of Southern Worcester County at (508) 234-3399 or visit our Facebook page!

Does Your Commercial Building Have Mold?

3/29/2018 (Permalink)

Have you noticed any water damage to your property? Although mold exists naturally everywhere indoors and outdoors, if you have suffered a water damage and leave the area untreated for as long as 48-72 hours, the potential health side effects from the spread of mold can be very dangerous to your health. Here are just a few signs that a mold infestation may be present within your workplace:

  • Musky smells
  • Allergic reactions while in the workplace
  • High humidity levels above 45%
  • Condensation on windows or pipes
  • Poor ventilation
  • Flooding
  • Dust
  • Water leaks
  • Rust

Although these are just a few examples, a good rule of thumb is to never look past any warning sign of mold. Don’t take it upon yourself to try and remediate the situation, call the professionals at SERVPRO of Southern Worcester County! We have the training, experience, and equipment to contain the mold infestation and remediate the problem to its preloss condition.

For more information, call us at (508) 234-3399 or visit our website at http://www.SERVPROsouthernworcestercounty.com/mold-remediation.

The Pentagon: A Case Study

3/27/2018 (Permalink)

When water pipes located in the basement of the Pentagon early one morning, pouring 1.8 million gallons of water over 565,000 square feet - or roughly 17 miles of hallway - SERVPRO Professionals completed the enormous task of drying the entire structure in just seven days. 

Following the events of September 11, 2001, SERVPRO Franchise Professionals were called upon to assist with the cleanup and restoration of the Pentagon. In spite of the emotions and difficulties involved in the restoration effort, SERVPRO Franchise Professionals dried nearly 300,000 square feet in addition to providing fire, soot, and smoke cleanup restoration services. upon completion of the drying assignment, SERVPRO Franchise Professionals provided mold remediation services in other sections of the facility. SERVPRO Franchise Professionals met the challenge and completed the process in just 90 days.

Does your Southbridge, MA property require any service related to disaster restoration? Please give us a call at (508) 234-3399!

The Do's & Don'ts of Fire Damage

3/27/2018 (Permalink)


  1. Limit movement of people in the structure to prevent soot particles from being embedded into upholstery and carpets.
  2. Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  3. Place dry, colorfast towels on rugs, upholstery, and carpet traffic areas.
  4. If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odors.
  5. Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances. Then protect with a light coating of lubricant.
  6. Pour RV antifreeze into sinks, toilet bowls, holding tanks, and tubs if heat is off during the freezing season.
  7. Gently wash both sides of leaves on indoor plants.
  8. Change HVAC filter, but leave system off until checked by a trained professional.
  9. Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


  1. Attempt to wash any walls or painted surfaces without first contacting SERVPRO of Southern Worcester County.
  2. Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of Southern Worcester County. 
  3. Attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service person. 
  4. Consume any canned or packaged food or beverages that may have been stored close to fire, heat, or water. (They may be contaminated.)
  5. Turn on ceiling fixtures if the ceiling is wet. Wiring may be wet or damage and cause electrical shock.
  6. Send garments to the dry cleaner. Improper cleaning may set smoke odor.

Structural Drying - Sturbridge, MA

3/1/2018 (Permalink)

Time is Money

As a leader in water damage restoration, SERVPRO of Southern Worcester County knows fast mitigation is the key to limiting business interruption. With an unmatched national footprint SERVPRO's Disaster Recovery Team can provide trained crews faster to any size disaster and can be on-site within a few hours to help reduce the future damage that water can cause. SERVPRO has the right equipment, procedures, and training to help ensure the structure is dry the first time, saving you time and money. 

Specific tasks to include: 

  • Containment of damaged areas to reduce in-flow of water.
  • Shrink-wrapping of structures to control inflow of moisture. 
  • Water Extraction - to remove excess water from a structure. 
  • Moisture Mapping - to determine impacted areas of a structure. 
  • Selective Demolition - to remove wet building materials that cannot be economically dried in place. 
  • Evaporation Enhancement - to remove moisture content from building materials. 
  • Dehumidification - to remove excess water vapor from the structures' environments. 
  • Temperature Control - to assist in dehumidification and to prevent the onset of mold growth. 
  • Post-Drying Cleaning - to remove any potential contaminants from dried building materials. 

Contact SERVPRO of Southern Worcester County at (508) 234-3399 



24-Hour Service

3/1/2018 (Permalink)

Sutton, MA Response

SERVPRO of Southern Worcester County is available at all hours of the day for water emergencies, large or small. When you are dealing with a water damage, immediate action is crucial. A delay of merely a few hours can greatly increase the severity of the water damage. 

We Answer the Phone Ready to Help

We understand that when you call us, you may be feeling confused, stressed, and even vulnerable. You need an expert to guide you through this crisis. SERVPRO of Southern Worcester County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration, in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO representative will ask several questions, including: 

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water damage 
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?


SERVPRO of Southern Worcester County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. 

Call SERVPRO of Southern Worcester County (508) 234-3399!

Milford, MA Fire Damage

2/20/2018 (Permalink)

What is smoke? As burning materials decompose, they release solid particles, gases, and aerosols that become suspended into the air. Suspended particles, gases, and aerosols are smoke. 

Gases are the invisible components of smoke. Oxides of nitrogen are produced by burning organic compounds, and sulfur dioxide is produced by burning inorganic compounds. Some of the gaseous by-products generated in a fire, such as carbon monoxide and hydrogen cyanide, are extremely dangerous if people are exposed to the smoke while the fire is in progress. After the fire has been extinguished and the smoke evacuated or dispersed, gases are no longer a significant factor.

In addition to fire gases, smoke also consists of fine particles of matter and aerosols. The solid particles of unburned material are usually small particles of carbon. The aerosols are extremely fine solid or liquid particles suspended into gases. These particles - while they are suspended into the air - are what makes smoke visible to our sight. The particles are also odor-absorbing, which makes soot smell. 

Smoke particles can be very small. The approximate size of a smoke particulate is .1 to 4 microns (1 micron = 1 twenty-five thousdanth of an inch), and these extremely small particles are potentially harmful to a human's respiratory tract. If you are near a fire in progress, keep down low to avoid breathing smoke-filled air. Technicians working long periods wear heavy, loose smoke residues are present should wear a respirator. Smoke particles from incomplete combustion can contain polycyclic aromatic hydrocarbons (PAH), which may be cancer-causing (carcinogenic).

Once smoke settles on surfaces as residues, it is often referred to as "soot." Soot residues can contain different types of acids since chlorides and sulfides in smoke mix with the humidity in the air or with moisture to form acids. Acidic soot residues will cause discoloration and corrosion if they remain on materials over time. 

Does your Milford, MA property require fire restoration service(s)? Call SERVPRO of Southern Worcester County at (508) 234-3399!

Sewage Cleanup & Restoration

2/1/2018 (Permalink)

Proper cleanup and remediation of sewer backups are critical aspects of keeping you and your family safe whenever the unexpected occurs. These backups should be considered an emergency because the water that is exposed may contain viruses, bacteria, and other microbes. Being said, water damage can be classified by three types of contaminated water: 

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into either a category 2 or 3, depending on the length of time. Also taken into consideration is the temperature and contact with surrounding contaminants. An example includes the water from a clean source like a broken water line.

Category 2: "Gray Water"

Category 2 water is contaminated and can cause serious discomfort and illness. Examples include washing machine overflow; toilet overflow with urine, but no feces; or dishwasher overflow. 

Category 3: "Black Water"

Category 3 water is grossly contaminated. Examples include flooding from rivers or streams; water from beyond the toilet trap; water from the toilet bowl with feces; or standing water that has begun to support microbial growth. 

Don't take the risk. When a water backup of any kind occurs due to inclement weather, please contact SERVPRO of Southern Worcester County at (508) 223-3399 or visit our website.



Biohazard - The Do's & Don'ts for Auburn & Webster

9/5/2017 (Permalink)

When a disaster is dealing with contaminants, it should be considered a top-priority emergency. Sewage backups and flood water are two of the most common biohazard scenarios that can affect homes and businesses. Due to the serious health risk synonymous with these types of situations, SERVPRO of Southern Worcester County has the training, protective gear, and specialized equipment needed in order to safely clean and restore any contamination.

Similar to fire and water damages, the first thing you should think about in your home or business, is whether or not it is safe to say inside. Staying inside and exposing yourself or your family to biohazardous waste can be a detriment to health and safety. When in doubt, leave your home and give SERVPRO a call IMMEDIATELY!

Before help arrives, here are some Do’s and Don’ts of Biohazard and Sewage removal:


  • Stay out of the affected areas
  • Call emergency service personnel if the situation is life-threatening
  • Treat ALL bodily fluids as if they are contaminated
  • Turn off the HVAC system if there is sewage damage


  • Don’t leave wet fabrics in place. Hang all furs and leather goods
  • Don’t leave books, magazines, or other colored items on carpets or floors that are wet
  • Don’t use your household vacuum to remove water
  • Don’t use any electric household appliances
  • Don’t turn on any ceiling fixtures, if wet, and keep out of rooms where the ceiling is seen sagging

These types of emergencies should not be taken lightly and they most definitely require quick and efficient attention. SERVPRO of Southern Worcester County know just how serious these issues are and are trained to handle them with the utmost care and concern. If your home or place of business requires any bio-hazardous cleaning, please give us a call at (508)-234-3399 or visit our website.

SERVPRO May Provide General Contracting Services

7/18/2017 (Permalink)

Sometimes a damage requires more than just cleaning soot or removing sewage. Some damages require replacement of drywall, paint, flooding or even electrical plumbing services. SERVPRO of Northern Rhode Island may provide general contractor services to help return your home or business to preloss condition. When it comes to helping you get your life back to normal, we will help make the damage "Like it never even happened."

Leave the Hassle of Board-Ups to the Professionals

Boarding up damaged property is a burden that no one should ever have to go through - especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. Not to mention boarding up after a damage can be as dangerous as the damage itself.

We can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind!

Facts About Lead

7/10/2017 (Permalink)

Did you know?

  • Lead-based paint was used in more than 38 million homes until it was banned for residential use in 1978.
  • Lead can affect children's brains and developing nervous systems, causing reduced IQ, learning disabilities and behavioral problems.
  • Even children who seem healthy can have high levels of lead in their bodies.
  • Lead is also harmful to adults and the elderly.
  • Lead in dust is the most common way people are exposed to lead. People can also get lead in their bodies from lead in soil or paint chips. Lead dust is often invisible.
  • Projects that disturb lead-based paint can create dust and endanger you and your family.
  • In most cases, lead-based paint that is in good condition is not a hazard.

For more information, please don't hesitate to give us a call at (508) 234-3399!

Commercial Mold Remediation

5/18/2017 (Permalink)

Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed at your commercial property.

Did you know? Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. If you suspect that your property has a mold damage, call SERVPRO of Southern Worcester County immediately!

Step 1: Emergency Contact (508) 234-3399

The mold cleanup and restoration process begins when you call our franchise Call Center. Our representative(s) will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

Step 2: Inspection and Mold Damage Assessment

SERVPRO of Southern Worcester Franchise Professionals will carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. To detect whether or not mold is present, various technologies are implemented by our certified professionals.

Step 3: Mold Containment

We use various containment procedures to prevent the spread of mold. Our professional(s) may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

Step 4: Air Filtration

Our specialized filtration equipment allows their Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

Step 5: Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. SERVPRO of Southern Worcester Franchise Professionals use anti fungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

Step 6: Cleaning Contents and Belongings

SERVPRO of Southern Worcester County Franchise Professionals evaluate your furniture, decorative items, curtains, clothing, and other items to determine if they can be cleaned.


Time to Clown Around

5/15/2017 (Permalink)

Interested in donating to a great cause? Check out https://rednoseday.org/. For over thirty-years, the charity referred to as "Comic Relief" has focused on the promotion of comedy to help raise funds to one day end childhood poverty. No child should ever go unaccounted for, and we at SERVPRO of Southern Worcester County fervently support this cause and hope that you are able to do the same!

Early Membership at TPC Boston

4/7/2017 (Permalink)

Then course is now open! As a reminder, TPC Boston is welcoming spring with an early-season membership offer now through April 15th. With a membership at TPC Boston, you can entertain clients, improve your game, spend quality time with your family and friends, or even host business meetings.

Membership Includes:

  • Entertaining at the Highest Level
  • Family Privileges
  • TPC Network Access
  • Full Member Event Schedule

There's a lot to look forward to in 2017 at TPC Boston. The TPC Network is growing in size, with over 100 clubs available to TPC Boston Members. TPC will be unveiling two completely redesigned holes by Golf Course Architect, Gil Hanse and welcoming Dell Technologies as the new Title Sponsor of their PGA Tour playoff event. Their highly-rated Clubhouse is continually adding amenities, all without any assessments to members. Make TPC Boston your home away from home in 2017.

If you have any questions about TPC Boston or the benefits of a membership, please contact darrengarrity@pgatourtpc.com.

Source: https://tpc.com/boston/.

Mold Control

3/29/2017 (Permalink)

Exposure to mold in school settings where not only children will be vulnerable to the possible health effects, but educators as well is a very common issue nowadays. To ensure that your school and children will be safe, SERVPRO of Southern Worcester County can be your first line of defense to mitigate and make the problem, “Like it never even happened.”

Before any course of action can be done, there are few things to first understand about mold.

First, mold(s) can be found almost anywhere in the environments, both externally and internally. Any substance is susceptible to the growth of mold through both the combination of moisture and oxygen. It is also important to note that it is seemingly impossible to get rid of ALL mold and mold spores in an indoor environment. These spores can begin growth in as little as two days after settling in a dark, damp area inside of a school building.

Since these spores are so microscopic and cannot be seen without some sort of magnification, it is essential that you pay attention to all of the warning signs that mold is growing inside of your building.

One of the most common ways to spot mold is simply by the green-black appearance in an area that seems to just keep getting bigger and bigger. Secondly, there will usually be a damp, musky smell that may make breathing and sitting in the classroom intolerable.

According to the Environmental Protection Agency (EPA), “some moisture problems in buildings have been linked to changes in building construction practices during the 1970s, 80s, and 90s. Some of these changes have resulted in buildings that are tightly sealed but may lack adequate ventilation, potentially leading to moisture buildup.”

Here at SERVPRO of Southern Worcester County, we understand that many of the school buildings that exist today are a few decades old and may have some of these ventilation deficiencies. If you suspect mold may growing in one of your districts school’s, please do not hesitate to contact us at (508) 234-3399 or visit our website.

Faster to any Size Disaster

1/25/2017 (Permalink)

Fire and Water Damage are Never Scheduled... Are you Prepared? 

From a burst pipe in an office building to faculty wiring in an apartment complex, fire and water losses are never planned, but they do occur. SERVPRO of Southern Worcester County knows there's no such thing as a small emergency when it threatens the welfare of the tenants and the revenue of the property owner. Have you developed a thorough Contingency Plan? Is the emphasis on the first 24-48 hours to help you get back in your building as quickly as possible? 

Emergency Ready Profile 

SERVPRO of Southern Worcester County can provide you assistance in developing and Emergency Ready Profile. As part of a well thought-out Contingency Plan, your Emergency Ready Profile will contain information you need in the event an emergency situation occurs. 

Ask us about an Emergency Ready Profile today! (508) 234-3399. 

Protecting Yourself From the Swine Flu and Norovirus Viruses

12/14/2016 (Permalink)

Our three franchises have the protocol and product to clean!

SERVPRO of Southern Worcester County recommends the following job process for cleaning:

  • Wear PPE consisting of full Tyvek, full face respirator, gloves and foot protection.
  • Mist the immediate area with the EPA registered disinfectant using the #716 MacroMist II ULV Fogger at a rate of ~8 oz per 2,000 sq. ft or 20,000 cu. ft.
  • Allow a 30 minute dwell time.
  • Ventilate and wipe down with a clean towel.

Swine Flu is an airborne virus. Airborne viruses are only viable outside of a human body for a limited period of time. This type of disease is transmitted by sneezing and coughing. Airborne viruses are generally not transmitted by secondary contact as is the case with many bacterial infections. Please advise customers this treatment is not meant to be a 100% defense against the Swine Flu, and you are not assuming any liability for future outbreaks in treated structures. A carrier of the Swine Flu could easily enter the structure post cleaning and cough or sneeze on others and transmit the disease. The current Swine Flu is a new strain. The information presented is based on the current information being offered by the CDC.

Commercial Buildings-Schools- Nursing Homes





Independently Owned & Operated by McKendall & Associates, Inc.

SERVPRO is Striving for Excellence

12/7/2016 (Permalink)

SERVPRO is Striving for Excellence

As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. View our list of awards below for a sampling of SERVPRO’s awarded achievements.

2016 Entrepreneur Magazine

Ranked #4 Franchise Opportunity overall SERVPRO ranked #1 in the Restoration Services category

The SERVPRO Story:

Ted and Doris Isaacson launched SERVPRO in 1967 as a painting business in Sacramento, Calif. With a background in cleaning and restoration, however, Ted and Doris soon transformed the company into a franchisor of cleanup and restoration specialists.

After selling its first Franchise in 1969, SERVPRO continued to grow, acquiring the Bristol-Myers Domesticare Division and its 175 Franchises in 1979.

SERVPRO relocated the corporate headquarters from Sacramento to Gallatin, TN, in 1988 in a strategic move to place itself within 600 miles of 50% of the U.S.

SERVPRO Industries, Inc. is a privately owned company guided by second-generation executive leadership. From working with SERVPRO Franchises to serving at the company’s corporate management level, the Executive Committee has collectively participated in the development of the SERVPRO System at every level. 

Call SERVPRO of Southern Worcester County @ 508-234-3399



Drapes & Blinds

8/26/2016 (Permalink)

SERVPRO of Northern Rhode Island excels at cleaning fine fabrics and intricate pieces using wet or dry cleaning methods as required.We carefully inspect and test fabrics to determine which of our System’s five cleaning methods is best suited to your fabrics. We use state-of-the-art equipment designed specifically for cleaning fine fabrics. 

When Should My Drapes Be Cleaned?

A good rule-of-thumb is to clean drapes approximately every two years. A recent survey by SERVPRO disclosed that the average customer believes drapes should be cleaned when they look dirty. Depending on your heating system, the amount of smokers in the home, and other factors, drapes may not show soil for two to six years. The oily atmospheric soil will gradually cause the fabric to deteriorate. Often, direct sunlight is unjustly blamed for this. You may triple the life of your draperies through professional cleaning, which is relatively inexpensive compared to replacement costs.

Professional Cleaning

When your draperies need cleaning, make certain they are dry cleaned ONLY. Only a small percentage of materials can be laundered. If in doubt, call us for advice. Be discriminating in your choice of professional dry cleaners. Some cleaners have equipment designed for clothes cleaning, while others have equipment specifically designed for draperies.

SERVPRO of Northern Rhode Island has an exclusive process of dry cleaning draperies right in your home. There’s no need to have your home or office exposed while your draperies are out being cleaned. We inject a specially formulated solvent into your drapery under pressure and extract the chemical, leaving your drapes clean. This special process results in no damage or shrinkage to the material. Most importantly, you will get quality cleaning at a reasonable price.

Need Your Drapes or Blinds Cleaned? Call Today – (401) 949-9955

Flooding - South in Baton Rouge - SERVPRO is Here to Help

8/24/2016 (Permalink)

Storm Damage Flooding - South in Baton Rouge - SERVPRO is Here to Help Team green rolling into Baton Rouge, here to help those in need. #ServproCares — at I-12 Baton Rouge.

Inspection and Water Damage Assessment

Water Restoration Process

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

They Identify and Stop the Water Source

They check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

They Identify the Type of Water

SERVPRO Franchise Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They Survey the Extent of the Water Damage and Inspect the Premises

They inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.


2016 PGA Championship

7/27/2016 (Permalink)

Starting tomorrow, July 28th, the 98th annual PGA Championship will take place. This year, the championship takes place at Baltusrol Golf Club’s Lower Course in Springfield, New Jersey.  With 156 players in the field, all eyes will be on defending champion, Jason Day. Last year, Day finished the major with a total score of 268 (-20), the joint lowest score in relation to par ever recorded in a major championship. The only other person to reach this feat, Henrik Stenson at the 2016 Open Championship just a few weeks ago.

We’d like to wish each of the competitor’s luck, and we look forward to following the action!

SERVPRO is an official marketing partner of the PGA Tour and Champion Tour.

If you suffer a disaster and need disaster cleanup and restoration, please call SERVPRO of Southern Worcester County at 508-234-3399.




Building Services

7/20/2016 (Permalink)

Whether your home or business has been damaged by fire or water, the immediate concern should be temporary protective measures. These include placing roof tarps to prevent additional damage and boarding up to secure the building and remove water and debris.

SERVPRO of Southern Worcester County can provide a few range of restoration services that will bring a building community back to full functionality:

  • Board Up
  • Document Drying
  • Drywall Installation
  • Electrical
  • Fine Art Restoration
  • General Contracting
  • HVAC Services
  • Marble Floor Repair
  • Painting
  • Portable Power
  • Roofing Services
  • Temporary Fencing
  • Tile Floor Repair
  • Carpet Repair & Installation
  • Dry Cleaning
  • Drywall Removal
  • Electronics Restoration
  • Furniture Restoration
  • Hardwood Floor Repair
  • Linoleum Floor Repair
  • Move Out
  • Plumbing
  • Roof Tarp
  • Scalable Resources
  • Temporary Warehouse Space
  • Tree Removal




SERVPRO® of Southern Worcester County Goes “All In” at SERVPRO Convention

7/5/2016 (Permalink)

47th annual event sets another record for attendance

(Grassroots Newswire) - SERVPRO®, an industry leader in disaster cleanup, restoration and remediation services, welcomed a record-breaking group of more than 2800 franchise owners, key staff and corporate representatives, including SERVPRO of Southern Worcester County , to their 47th Annual SERVPRO® Convention, held at the MGM Grand in Las Vegas from June 26 to 30.

The week of workshops, networking and keynote presentations was based on the theme “All In” and was designed to unite franchise owners, team members, distributors and associates.

“For a small business owner, time is money. But the time spent at this annual event is time well spent,” said Don McKendall, owner of SERVPRO of Southern Worcester County. “The combination of workshops, speakers and networking provides attendees with actionable business insights, an industry overview and practical tips and tricks from others in the same field. In my view, SERVPRO’s convention benefits not only their franchisees but also the communities that their franchisees serve.”

This year’s “All In” convention program featured a keynote address by motivational speaker Connie Podesta (http://conniepodesta.com/), who takes a humorous and dynamic approach to promoting communications, and increasing sales and 28 workshop sessions focused on leadership training and providing resources designed to help each Franchise grow and better serve their community.

“SERVPRO understands running a small business is a challenge,” said Sue Steen, Chief Executive Officer of SERVPRO Industries, Inc. “Our annual convention gives us the opportunity to recognize individual franchisees that have excelled at building their businesses and enhancing SERVPRO’s reputation as an industry leader in disaster cleanup, restoration and remediation services. We offer our sincere congratulations to this year’s award winners and to all of the dedicated professionals who work hard every day to provide world-class service to their customers.”

For more information about SERVPRO of Southern Worcester County, please contact Don McKendall at 508-234-3399 or Don@SERVPROMcKendall.com or visit http://www.SERVPROsouthernworcestercounty.com/.  


Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Another CVS Charity Classic in the Books

7/5/2016 (Permalink)

Community Another CVS Charity Classic in the Books (Image courtesy of http://www.cvshealthcharityclassic.com/)

Did you see us?

Representatives from SERVPRO of Southern Worcester County were present at the CVS Charity Classic last week, at Rhode Island Country Club in Barrington, Rhode Island. The event, hosted by local professionals, Brad Faxon and Billy Andrade, featured an array of top golfers in the world on both the women’s and men’s side. The following includes the placement of all those that participated in the tournament with their world ranking included:

F1. Jon Curran (93)/Keegan Bradley (119): -18

F2. Bill Haas (34)/Billy Andrade (N/A): -18

T3. Louis Oosthuizen (14)/Branden Grace (10): -16

T3. Chris Kirk (60)/Steve Stricker (177):  -16

T3. Jason Bohn (97)/Kevin Kisner (29): -16

T6. Paula Creamer (61)/Jason Dufner (54): -13

T6. Lexi Thompson (4)/Bryson DeChambeau (148): -13

T8: Brooke Henderson (2)/Jamie Sadlowski (N/A): -11

T8. Tony Finau (80)/Billy Horschel (61): -11

10. Morgan Pressel (28)/Brad Faxon (N/A): -9

SERVPRO of Southern Worcester County would like to thank the CVS Health family for hosting yet again another great event, and Innovex Marketing Solutions for providing our team with admission tickets.




Fireworks Safety Tips - 4th of July

6/30/2016 (Permalink)

The Fourth of July is a time where we all gather with our families, kick back and relax the beauty of our great nation. When celebrating, we would like each and every one of you to have fun, but to also be careful at the same time. When dealing with fireworks, sparklers, or anything else that has the potential to cause harm if mishandled, the American Red Cross has come up with a few safety guidelines to adhere to so that accidents are at a minimum this holiday.

Where to view fireworks from

The safest way to enjoy fireworks it to attend a public fireworks display put on by professionals. Stay at least 500 feet away. If however, you choose to put on a display of fireworks from your home, here are a few safety steps to follow:

  • Never give fireworks to small children, and always follow the instructions on the packaging
  • Keep a supply of water close by a precaution
  • Make sure the person lighting fireworks always wears eye protection
  • Light only one firework at a time and never attempt to relight “a dud”
  • Store fireworks in a cool, dry place away from children and pets
  • Never throw or point a firework toward people, animals, vehicles, structures or flammable materials
  • Leave any area immediately where untrained amateurs are using fireworks

(Tips Courtesy of the American Red Cross)




Telling the SERVPRO Storm Story – Ben Williams

6/29/2016 (Permalink)

(Taken from NEWSLINE)

The roots of the SERVPRO Storm Response program date back to 1993 and make up a significant part of the SERVPRO Story.

In 1992, SERVPRO made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the spirit of the St. Louis Airport.

The next two years saw several significant storm events. Tropical Storm Alberto Dropped 24”of rain north of Albany, George, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these events are still part of the Storm Response Program today.

Storms remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002-2008, SERVPRO Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. A lot of mistakes were made; however, a lot were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the corporate office.

From 2009-2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO also developed Storm manager to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook for production have significantly improved the ability for SERVPRO Storm Response to manage any event – whether it is a micro event or the next major hurricane.

Stormy Response is an integral part of the SERVPRO Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO Brand.




Educate Children about Fire

6/22/2016 (Permalink)

The U.S. Fire Administration (USFA) urges parents to educate their children on the many dangers of playing with fire in an effort to prevent child injuries and fatalities.

Compiled into a short list, these tips advise parents to:

  1. Keep matches and lighters in a secured drawer or cabinet.
  2. Have your children tell you when they find matches and lighters.
  3. Develop a home fire escape plan, practice it with your children and designate a meeting place outside.
  4. Supervise young children closely. Do not leave them along even for short periods of time.
  5. Take the mystery out of fire by teaching children that fire is a tool, not a toy.
  6. Teach children the nature of fire. It is FAST, HOT, DARK, and DEADLY!
  7. Demonstrate how to stop, drop to the ground and roll if their clothes catch fire.
  8. Show children how to crawl low on the floor, below the smoke, to get out of the house and stay out in the case of a fire.
  9. Teach children not to hide from firefighters, but to get out quickly and call for help.

At SERVPRO of Southern Worcester County, we urge each and every parent to advise their children about these dangers. Should a situation involving fire occur in the future, please do not hesitate to give us a call and remember, SAFETY is the #1 most important factor to consider once a fire occurs.



IICRC Carpet Cleaning

6/16/2016 (Permalink)

By having our professionals complete vigorous training in accordance with the Institute of Inspection Cleaning and Restoration Certification (IICRC), we understand the many principles surrounding basic carpet cleaning guidelines.

Dry Soil Removal – Through vacuuming using an upright vacuum with brush agitation to remove up to 99 percent of particles.

Soil Suspension – This involves the application of properly specified, formulated and mixed preconditioning agents designed to separate soil from fibers. There are four fundamentals involved in soil suspension: application of preconditioning chemicals; using heat or temperature to speed chemical reactions; agitation for proper chemical distribution and providing dwell time so that chemical reactions can be completed before soil extraction is attempted.

Soil Extraction – Any method of cleaning must physically remove soils if it is to be successful. Soil removal takes place with absorption, wet vacuuming, rinsing and even dry vacuuming. The most common method for soil removal among professionals is hot water extraction.

Grooming, as necessary – Grooming has little to do with physical soil removal; however, it is needed to eliminate pile distortion and matting, to properly distribute additives, such as carpet protectors, and to create an even appearance for your inspection.

Drying- Damp carpet re-soils rapidly, creates potential for slip-fall problems and ultimately, can grow bacteria with an associated odor.

Source: http://www.iicrc.org/consumers/care/carpet-cleaning/

If you have any questions or would like to find out more information, please give us a call @ 508-234-3399.





6/8/2016 (Permalink)

Since 1967, SERVPRO professionals have been rewriting the rules regarding mitigation and restoration. For close to 50 years, SERVPRO has offered services that truly do help those that have been through a disaster. From water and fire damage to our very extensive cleaning services, the company has developed into an industry leader.

What is it about our company that makes us so reputable?

In 1992, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners and insurance industry employees. Since then, the Center has evolved into an all-encompassing source that offers each franchise owner and crew members the skills necessary to be successful.

Employee Certification Training

A self-paced program designed for the franchise employee. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning
  • New Franchise Training

    A 15 day in-house, hands-on training program at our corporate training facility. Designed primarily for new franchise owners but also a valuable course for franchise employees. The program covers all aspects of:

    • Fire Restoration
    • Water Restoration
    • Carpet and Upholstery Cleaning
    • Mold Mitigation


    A web-based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

    IICRC Training Program

    SERVPRO is an approved IICRC Training School that offers year-round classes in the following categories:

    • Fire Restoration
    • Water Restoration
    • Carpet Cleaning
    • Upholstery Cleaning
    • Applied Structural Drying (in our purpose-built ASD facility)

    Continuing Education

    SERVPRO offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

    • Water Damage Restoration
    • Fire Damage Restoration
    • Understanding Mold in the Restoration Industry
    • Restorative Drying for Loss Control
    • Mitigation Awareness Response Seminar (non-credit course)

    With our top-of-line training, our crews are ready to handle any sized disaster. Don’t hesitate! Give us a call @ (508)-234-3399 or visit our website for more information.




    Fire Damage Carpet Cleaning

    5/31/2016 (Permalink)

    After a fire occurs, your first reaction should be safety. When the fire trucks leave, your home and possessions are likely to suffer from fire, smoke, and extensive water damage (from firefighting efforts). Although invisible to the naked eye, your floors, carpets, and walls, may all require cleaning services to ensure a safe environment for you and your family. At SERVPRO of Southern Worcester County, our professionals are fully trained to arrive on scene and take the necessary steps to locate any and all affected areas. Next, we will then walk you through the restoration process to let you know that your home and property are in good hands.  

    Carpets, act as a filter, trapping dust, soot, dirt, gases, animal hair, and other soils.  A good rule of thumb would be to professionally clean your carpet every 12 months. If you experience a fire damage, be aware that dirt and soot are hiding below the surface down near the base of the pile, causing damage to the carpet. These contaminants can cause damage to the material if left unattended to.

    SERVPRO of Southern Worcester County has the training, technology, and knowledge to get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today @ 508-234-3399.




    PGA TOUR Sponsorship by SERVPRO

    5/23/2016 (Permalink)

    SERVPRO Joins PGA TOUR Official Marketing Partner Program

    4-year deal includes designation as Official Cleanup and Restoration Company

    PONTE VEDRA BEACH, Fla. (February 18, 2014) – The PGA TOUR and SERVPRO, a national leader in property cleanup and restoration, have announced a new four-year official marketing relationship

    SERVPRO joins the PGA TOUR as an Official Marketing Partner and receives the designation as “Official Cleanup and Restoration Company of the PGA TOUR and Champions Tour.” The PGA TOUR partnership is a perfect way to expand our awareness and thank our clients.

    “Our customers and our Franchisees love golf so we are thrilled to be a PGA TOUR Marketing Partner.  The PGA TOUR partnership is a perfect way to expand our brand awareness and thank our clients for allowing SERVPRO to help make it ‘Like it never even happened,’” said Sue Steen, CEO of SERVPRO Industries, Inc.

    SERVPRO currently plans to have a presence at several PGA TOUR tournaments 

    "Like it never even happened”.

    If you need disaster cleanup, call SERVPRO of Southern Worcester County @ 508-234-3399!



    Emergency Commercial Cleaning - Milford, Massachusetts

    5/16/2016 (Permalink)

    Cleaning Emergency Commercial Cleaning - Milford, Massachusetts We have what it takes to help you get cleaned up Fire & Water - Cleanup & Restoration

    Emergency Commercial Cleaning Milford Massachusetts   

    There's never a convenient time for fire or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need. 

    Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO Franchise Professionals provide emergency water restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

    Need Emergency Service? Call Now @ 508-234-3399!

    A Fast Response is Crucial

    In many cleaning and restoration situations, immediate action is needed. SERVPRO is strategically positioned to be faster to any size emergency.

    An immediate response helps to minimize the damage and the cleaning and restoration costs. 

    Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Southern Worcester County Franchise Professionals arrive quickly and start the water extraction process almost immediately.

    SERVPRO of Southern Worcester county Franchise Professionals specialize in water damage restoration, the cornerstone of our business. They have extensive water damage restoration training with an emphasis on monitoring and documenting the drying process until completion.

    • Water Damage Restoration Technician
    • Applied Structural Drying Technicians

    Cleaing for a buisness is different than cleaning a residential home.



    90% Red Cross Workforce are Volunteers

    3/28/2016 (Permalink)

    Did you know that 90% of the Red Cross workforce is volunteers? #‎BeAHero #‎RedCrossMonth

    Red Cross - We are disaster specialists. We are champions of the military, veterans and their families. We are lifesavers. We are educators. We are global citizens. We are humanitarians. We are the American Red Cross. Join us. http://rdcrss.org/Volunteer #‎BeAHero

    SERVPRO is a Proud Sponsor of the Red Cross Disaster Responder Program. If you need Fire & Water - Disaster Cleanup and Restoration, Call SERVPRO of Southern Worcester County @ 508-234-3399!


    SERVPRO joins the PGA TOUR as an Official Marketing Partner

    3/21/2016 (Permalink)

    SERVPRO joins the PGA TOUR as an Official Marketing Partner and receives the designation as “Official Cleanup and Restoration Company of the PGA TOUR and Champions Tour.” Our customers and clients love golf so we are thrilled to be a PGA TOUR Marketing Partner.  The PGA TOUR partnership is a perfect way to expand the SERVPRO our brand awareness and thank our customers and clients for allowing SERVPRO to help make it ‘Like it never even happened”.

    If you suffer a disaster and need disaster clean up and restoration from fire and water, call SERVPRO of Southern Worcester County @ 508-234-3399!

    Commercial Cleanup and Restoration From Storm

    3/14/2016 (Permalink)

    Commercial Cleanup and Restoration From Storm

    Storm and flood damage can be devastating. Immediate action is needed for your commercial building in Milford. You need SERVPRO of Southern Worcester County to respond right away and get moving fast. We are ready and can respond immediately to storm and flooding conditions.

    Have Storm or Flood Damage? Call SERVPRO of Southern Worcester County @ 508-234-3399!

    SERVPRO of Southern Worcester County Franchise Professionals

    Faster to Any Size Disaster

    SERVPRO Franchise Professionals are dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

    Amercian Red Cross Sponsorship

    3/6/2016 (Permalink)

    SERVPRO is a national sponsor for the American Red Cross “Ready Rating” Program. This free, web-based program designed to help businesses, organizations and schools become better prepared for emergencies. The Red Cross Ready Rating Program allows individuals to assess their readiness for a disaster, so they can take all necessary steps before disaster strikes to protect their property from damage and loss.

    If you suffer from water, fire, smoke or soot damage and need commercial, or home disaster cleanup, call SERVPRO of Southern Worcester County @ 508-234-3399!

    Biohazard Cleanup and Restoration

    1/27/2016 (Permalink)

    Biological contaminants can pose health consequences. If they are not properly removed it can contribute to unhealthy environments. Let SERVPRO of Southern Worcester County help cleanup any disaster.

    SERVPRO of Southern Worcester County is equipped with the various safety apparatus and cleaning products for disaster clean up & restoration for commercial business or homes.

    What to Do After a Contamination

    • Stay out of affected areas.
    • Call emergency service personnel if the situation is life-threatening.
    • Treat all bodily fluids as if they are contaminated.
    • Turn off the HVAC system if there is sewage damage.

    What Not to Do After a Contamination

    • Don’t leave wet fabrics in place. Hang furs and leather goods.
    • Don’t leave books, magazines, or other colored items on wet carpet or floors.
    • Don’t use your household vacuum to remove water.
    • Don’t use television or other household appliances.
    • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

    Water or flooding from outside storms can cause damage to the insdie of buildings & homes. This includs flood water, roof leaks and ice dams.

    If you are need of water repair in Massachusetts, call SERVPRO of Southern Worcester County @ 508-234-3399

    Melting Snow on Roof

    1/26/2016 (Permalink)

    Melting Snow on Roof

    Once the snow from the storm on your roof starts to melt, look for signs of leaking or flooding. If you see water stains on ceilings or walls it could be wet inside the ceilings or walls. This can occur on commercial or business roofs as well as homes.

    If you need disaster clean up & restoration let us help you.

    Snow removal from roofs is a dangerous job. Be careful and be safe... Call SERVPRO of Southern Worcester County @ 508-234-3399!

    Crime Scene Clean Up

    1/13/2016 (Permalink)

    After the police units have finished processing a crime or accident scene, it is time for the cleaning and restoration process to begin. Crime and accident scenes might contain blood and other contaminants that can pose a health risk to all of those that come in contact with the area. Here at SERVPRO of the Southern Worcester County, we have the proper response time, equipment, and experience to safely clean any crime scene. Our technicians are trained to follow OSHA and EPA standards to make any unsafe environment into a clean one.

    Some of our crime scene and trauma cleaning services include, but are not limited to:

    • Fingerprint powder and evidence-gathering chemicals
    • Tear gas and pepper spray residues
    • Fire extinguisher residue
    • Blood, bodily fluids, and tissue remnants

    Crime Scene Residues

    We can and will clean areas that have been dusted with fingerprint powder and chemicals, to tear gas and pepper spray residues.

    Bloodborne Pathogens

    Our experts are trained to remove and dispose of bodily fluids, tissue and other potentially pathogenic substances that result for accidents, trauma, crime or death.

    Methamphetamine Labs

    Many of the chemicals used in the production of any type(s) of illegal drugs can be volatile and can leave harmful residues throughout a structure. Our technicians are trained and know the proper state guidelines to properly clean all surfaces.

    Here at SERVPRO of Southern Worcester County, we understand just how dangerous many crime scenes can be.

    visit website @ http://www.SERVPROsouthernworcestercounty.com/ or call @ 508-234-3399.

    Commercial Fire & Smoke Damage

    1/5/2016 (Permalink)

    Home & Commercial Fire Danger 

    SERVPRO®  restoration specialist cites statistics on escalated cooking and candle fire risk that can turn festivities into a fire drill

    SERVPRO® of  Southern Worcester County reminds homeowners to take note of some sobering statistics about home fire safety from the National Fire Prevention Association:

    • Cooking equipment is the leading cause of home structure fires. The three peak days for home cooking fires are Thanksgiving, Christmas Day and Christmas Eve.1
    • Candles fires peak in December. The top three days for candles fires are Christmas Day, Christmas Eve and New Year’s Eve.2

    “These statistics are a serious reminder of how the excitement of holiday entertaining can quickly turn into a life-altering fire or even a tragic injury or death,” 

    “While glowing candles and elaborate meals set the stage for a great holiday get-together, homeowners need to exercise extra care in controlling the dangerous potential for fires.”

    While incidents of candle fires peaked in 2001 and have been falling since, candles are still one of the top 10 causes of U.S. home fires, according to the NFPA. As with cooking fires, unattended or abandoned candles account for a large portion of candle fires–almost 20 percent–but the most frequent cause of candle fires is placing the candle too close to something that can burn, like curtains, decorations or furniture.

    It’s easy to see why cooking and candle fires both peaks during the holiday season.  Our business is fire and water damage restoration and we stand ready to help at a moment’s notice if disaster does strike, our sincere hope is that our friends and neighbors will enjoy a fire-free and festive holiday season.”

    If you suffer a disaster from fire damage, smoke damage, soot damage let us try to help you.

    Call SERVPRO of Southern Worcester County


    Cleaning Draperies

    12/7/2015 (Permalink)

    We understand how essential draperies and blinds are to maintaining your family’s privacy. Here at SERVPRO of Southern Worcester County, we excel at cleaning the finest and most intricate pieces of fabric. Our staff is professionally qualified to carefully observe and inspect each drapery in order to determine which of our System’s five cleaning methods is best suited for your fabrics.

    Buying draperies is no cheap order of business. Cleaning your draperies approximately every two years can potentially triple their lives and save you a considerable amount of money.

    It is easy to think that much of the damage that deteriorates these fabrics is due to the direct sunlight that comes in through windows. Although this may seem like a viable answer, it is usually not the case. Depending on the heating system, amount of smokers in the home, etc., will contribute to the damage of the fabric due to the oily atmospheric soil that circulates throughout your home.

    Vacuuming Your draperies

    Vacuuming can be an essential role in prolonging the life of your draperies. It is a simple process that requires very little effort. To do this, you should 1) Remove the draperies, 2) Place them on a solid, flat surface 3) Go over them thoroughly with an upholstery brush. If the draperies have pleats and folds, a crevice attachment to your vacuum may be used to reach these tricky areas.

    Dry Cleaning

    If you cannot get the job done with vacuuming, think about dry-cleaning your draperies. It is important to note that not all draperies can be laundered. If you have any doubts or questions regarding your own, do not hesitate to give us a call for advice. Also, choose your launderer wisely. Some cleaners are specifically designed for clothing, while others specialize in drapery fabrics.

    We at SERVPRO of Southern Worcester County care about you. We treat your property as if it is our own and will do anything in our power to help you and your family get back to everyday life with minimal disruption.

    If you have any questions, please call us at (508) 234-3399 or visit our website at http://www.SERVPROsouthernworcestercounty.com/draperies-blinds-cleaning.  

    Keep your Carpets Clean with SERVPRO!

    11/17/2015 (Permalink)

    Cleaning Keep your Carpets Clean with SERVPRO! SERVPRO has a number of different specialized cleaning methods.

    Over time, anyone’s carpet can show soiling. Here at SERVPRO of Southern Worcester County, we work to protect your investment by offering a number of different specialized cleaning methods. These include:

    Bonnet Cleaning
    -Easy carpet cleaning technique
    -Low moisture method for short piled carpets

    Hot Water Extraction
    -Deep cleaning method
    -Can be used on all carpet types

    Deluxe Precondition & Rinse
    -Restores deeply soiled areas

    Showcase Premier Cleaning
    -Most thorough cleaning method

    Dry Cleaning
    -Small amount of moisture (quick drying time)
    -Utilizes dry chemical compounds

    Until you call us, we recommend that you perform daily preventative maintenance. Some of these include:

    -Regular Vacuuming
    -Spot Removal
    -Moving furniture to change traffic patterns
    -Using walk-off mats to limit the amount of soil tracked

    At SERVPRO of Southern Worcester County, we have over 40 years of experience and trained professionals to make your carpets look pristine. If you have any questions, give us a call at 508-234-3399.

    Dry Book Certified

    3/24/2014 (Permalink)

    SERVPRO of Southern Worcester County is a certified DryBook™ professional. 

    What is DryBook™?  DryBook™ is a tool that takes a moisture-reading base and calculates the appropriate drying treatment to be used.  DryBook™ provides clearer and more accurate information on the drying process.  This helps the Insurance Company process claims faster and it also helps to accurately and effectively automate the drying process.

    Why is this important? Depending on the cause of the water or moisture situation, the treatment to be used will vary.  DryBook™ is effective in applying the most proven and accurate method for your moisture or water damage situation.

    Most importantly, DryBook™ helps companies in the disaster restoration industry comply with IICRC, the Institute of Inspection Cleaning and Restoration’s guidelines.  SERVPRO of Southern Worcester County is an IICRC Certified Firm.  When you require a disaster restoration professional for a water damage situation, be sure to ask them if they are DryBook™ certified.  It ensures an accurate and effective Disaster Recovery.


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